Lexie R Reed
Dallas
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting patient and organizational goals.
Overview
11
11
years of professional experience
Work History
Patient Coordinator
Cancer Center Associates
12.2022 - Current
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
- Processed referral and order requests from patients, doctors and other health care professionals.
Bartender Supervisor
Cafe Gecko
06.2020 - 12.2022
- Supervised cleanliness of guest service areas before, during and after service
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory
- Monitor cash drawers in multiple checkout stations to ensure adequate cash supply
- Balanced daily registers and generated sales reports for management
- Recommended food and drinks to patrons based on preference, pairings and special promotions
Bartender/ Trainer
White Rock Alehouse and Brewery
03.2018 - 02.2020
- Developed craft beer knowledge about products to answer guest's questions
- Maintained an atmosphere of enthusiastic customer service
- Created, updated and implemented training plans in collaboration with restaurant management
- Described menu items, special offerings and appropriately identified beer pairings
- Lowered liquor costs by training bar staff on precision pouring and waste reduction
Assistant Store Manager
Lush Fresh Handmade Cosmetics
10.2013 - 06.2017
- Increased profits through effective sales training and troubleshooting profit loss areas, achieving over 120% LFL two years in a row
- Effectively foot recruited, hired, and trained seasonal team of 41 people based on business needs, including 14 supervisors
- Educated staff on extensive product knowledge, botanical ingredients, company campaigns, and selling behaviors
- Earned an average of 98% on Secret Shopper scores
- Motivated staff through daily developmental forms, in the moment coaching, monthly one-on-one touch bases, bi-annual reviews, and developmental action plans
Education
Collin County Community College
Plano, TXSkills
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Electronic records management
- Customer service
Timeline
Patient Coordinator
Cancer Center Associates
12.2022 - Current
Bartender Supervisor
Cafe Gecko
06.2020 - 12.2022
Bartender/ Trainer
White Rock Alehouse and Brewery
03.2018 - 02.2020
Assistant Store Manager
Lush Fresh Handmade Cosmetics
10.2013 - 06.2017
Collin County Community College
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