Lexie Russon

Spearheaded onboarding and implementation for BambooHR clients, managing training and data imports.

• Oversaw full-cycle onboarding for multiple clients simultaneously, optimizing timelines through strategic planning.
• Conducted weekly video calls to assess client needs and provide customized support, achieving a 97% satisfaction rate.
• Delivered engaging software training sessions that enhanced user confidence and ensured smooth transitions.

Supervised daily operations for therapeutic youth program, supporting staff and students in high-demand environment.

• Streamlined scheduling for 50+ staff members, enhancing operational efficiency.
• Cultivated trust-based relationships with teens in crisis to achieve behavioral and therapeutic goals.
• Trained new hires and monitored performance, increasing team reliability and accountability.
• Identified and resolved procedural gaps, enhancing program continuity and safety.
• Collaborated with HR to address staffing concerns, ensuring program stability.

Managed daily operations for a bustling real estate office, supporting over 40 agents efficiently.

• Processed more than 100 checks monthly, ensuring 100% accuracy and compliance.
• Developed innovative office systems that reduced agent administrative time significantly.
• Executed internal events and team-building activities to enhance morale and collaboration.
• Created engaging marketing materials and social media content for brand visibility.
• Delivered effective support contributing to high satisfaction ratings among office staff.