Summary
Overview
Work History
Education
Skills
Timeline
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Lexie Scholer

Vancouver,WA

Summary

Customer-oriented General Manager with 6 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

7
7
years of professional experience

Work History

General Manager

Subway
08.2016 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Education

High School Diploma -

Union High School
Camas, WA
06.2016

Skills

  • Program Administration
  • Quality Management
  • Expense Control
  • Financial Administration
  • Advertising and Marketing
  • Schedule Management
  • Staff Supervision
  • Workflow Planning
  • Performance Analysis
  • Cost Analysis and Savings
  • Sales Analysis
  • Product Analysis
  • Team Oversight
  • Performance Evaluations
  • Team Leadership
  • Customer Relations
  • Relationship Building
  • Labor Cost Controls
  • Team Player
  • Performance Improvement
  • Vendor Relationships
  • Staff Management
  • Staffing
  • Staff Training/Development
  • Staff Motivation
  • Operations Management

Timeline

General Manager

Subway
08.2016 - Current

High School Diploma -

Union High School

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Lexie Scholer