LEXIE STRONG
Carmel,Indiana
Summary
At Nora Urgent Care, I excelled as a Customer Service Coordinator, enhancing customer satisfaction and streamlining operations. My expertise in account management and complaint handling, coupled with a commitment to efficient service, led to significant improvements in customer experience. Skilled in both clerical support and patient care, I consistently achieved high performance evaluations, demonstrating a blend of technical proficiency and exceptional interpersonal skills.
Overview
3
3
years of professional experience
Work History
Customer Service Coordinator
Nora Urgent Care
10.2021 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Streamlined communication channels for increased efficiency and better customer service experience.
- Kept high average of performance evaluations.
- HIPAA Compliance, insurance verification, billing support, patient check-in and checking out. Cash handling and deposits. Staff training.
- CMA: Patient care, vitals, phlebotomy, injections, medication administration. Basic lab procedures, medical terminology, electronic health recording and patient charting.
Education
CMA, Phlebotomist, TB And CPR Certified - Medical
Vincennes University
Vincennes, IN08-2021
Skills
- Account management
- Documentation skills
- Complaint handling
- Customer focus
- Clerical support
- Payment processing
- New hire training
Timeline
Customer Service Coordinator
Nora Urgent Care
10.2021 - Current
CMA, Phlebotomist, TB And CPR Certified - Medical
Vincennes University
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