Lexie Trujillo
Logan
Summary
Professional with strong background in financial services, equipped to excel in fast-paced environment. Proven track record in managing transactions, handling customer inquiries, and maintaining accurate financial records. Known for excellent teamwork, flexibility, and reliability in meeting organizational goals. Skilled in cash handling, problem-solving, and using financial software.
Overview
7
7
years of professional experience
Work History
Money Center Associate
Walmart
06.2022 - Current
- Reconciled cash drawer at start and end of each shift.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
- Utilized POS System to enter customer transactions and accurately record all sales.
- Managed daily flow of cash transactions to provide sufficient cash supply to meet customer needs.
- Researched and resolved account discrepancies.
- Trained new employees on proper cash routines, procedures, and requirements.
- Sorted and counted coin and currency to make change for associates.
- Maintained security protocols, ensuring the safety of customer information and financial assets.
- Answered department phone calls.
- Performed various money center services to customers.
- Loaded customer credit and debit cards.
- Demonstrated adaptability by quickly learning new systems/software updates for seamless integration into daily tasks and improved service delivery.
- Completed regular audits of cash drawers to ensure compliance with regulatory requirements and company guidelines.
- Handled wire transfers accurately, ensuring timely completion of both domestic and international transactions.
- Reduced wait times by effectively managing multiple tasks simultaneously during peak hours.
- Managed risk by adhering to established policies regarding account holds and check verification procedures.
- Mentored new hires, ensuring proper training in sales techniques, customer service, and store operations.
- Resolved conflicts between employees or customers quickly and professionally, maintaining a harmonious atmosphere within the store setting.
- Boosted customer satisfaction by providing exceptional service and promptly addressing concerns.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Sales Associate
TJX Companies
11.2019 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Collaborated with team members to achieve monthly sales targets.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Performed cash, card, and check transactions to complete customer purchases.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
Fast Food Worker
A&W
03.2018 - 07.2019
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Improved food quality by adhering to strict preparation guidelines and consistently checking for freshness.
- Assisted with preparing salads and cold food items.
- Maintained strict adherence to health and safety regulations, contributing to safe dining environment.
Education
High School Diploma -
Skyview High School
Smithfield, UT05-2019
Skills
- Money handling
- Decision-making
- Professionalism and ethics
- Continuous learning attitude
- Cash handling expertise
- Fraud detection skills
- Conflict resolution
- Transaction processing accuracy
- Financial transactions management
- Money transfers
- Bill payment
- Check cashing
Languages
Spanish
Limited Working
Timeline
Money Center Associate
Walmart
06.2022 - Current
Sales Associate
TJX Companies
11.2019 - 05.2021
Fast Food Worker
A&W
03.2018 - 07.2019
High School Diploma -
Skyview High School
Similar Profiles
Angela JonesAngela Jones
Stocker at WalmartStocker at Walmart
Xavier CapletonXavier Capleton
Digital Personal Shopper at WalmartDigital Personal Shopper at Walmart
SOBIA SAEEDSOBIA SAEED
Support Specialist at WalmartSupport Specialist at Walmart