Lexi Kristyne Stanhope
Prince Frederick,MD
Summary
Dedicated Office Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
4
4
years of professional experience
Work History
DIAGNOSTIC IMAGING ASSISTANT
Calvert Health
03.2022 - Current
- Transport patients from their room to the radiology department for ordered procedure
- Maintain patient safety while being transported
- Follows HIPPA guidelines to protect all patient information
- Maintains a clean and safe working environment by complying with procedures, rules and regulations
- Assist with patient care for multiple modalities which include X-ray, Cat Scan, MRI and Nuclear Medicine
- Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
- Handled private and confidential information in compliance with hospital policies and procedures.
OFFICE ASSISTANT
Calvert Health
08.2022 - 11.2022
- Interact with patients to collect and verify insurance information and maintain up-to- date records
- Timely completion and accuracy of all work
- Collected Payments
- Completed clerical tasks such as filing, copying, and distributing mail.
- Conduct telephone conversations in a polite manner and ensure accurate information is exchanged and customer is satisfied
- Positive working relationships with peers, management and customers are maintained at all times
- Dealing with a variety of people in a professional, courteous manner in diversified situations
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
Barista
Starbucks
10.2021 - 03.2022
- Create customer connections to ensure long-term sales
- Build beverages to the Starbucks standards
- Listened to customer desires and needs to recommend optimal products
- Addressed and resolved customer concerns
- Enthusiastically engaged customers during busy periods to keep mood light and fun
- Maintained highest standards of conduct and service to support company reputation.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
BILLING SPECIALIST
Stat Medical Consulting
06.2019 - 06.2021
- Interact with patients to collect and verify insurance information and maintain up-to- date records
- Submit reimbursement requests daily to state, private and employer insurance
- Proven ability to work with uninsured and self-paying patients to develop reasonable payment plans
- Prepared and submitted bills and claims to patients’ insurance companies
- Created patients bills and invoices, including itemized amount due for services
- Timely completion and accuracy of all work
- Dealing with a variety of people in a professional, courteous manner in diversified situations
- Conduct telephone conversations in a polite manner and ensure accurate information is exchanged and customer is satisfied
- Consistently reports to work on time prepared to perform responsibilities
- Positive working relationships with peers, management and customers are maintained at all times
- Monitored customer accounts to identify and rectify billing issues.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Handled account payments and provided information regarding outstanding balances.
- Created improved filing system to maintain secure client data.
Education
Culinary/Hospitality Certificate -
Prince Georges Community College
05.2024
Diploma - undefined
Huntingtown High School
2021
Skills
- Insurance Knowledge
- Excellent Customer Service Skills
- CPR Certified
- Effective Communication Skills
- Organizational Skills
- HIPPA Compliance
- Billing Processes
- Time Management
- Patient Relations
- Answering Questions
- Maintain Records
- Schedule Management
Timeline
OFFICE ASSISTANT
Calvert Health
08.2022 - 11.2022
DIAGNOSTIC IMAGING ASSISTANT
Calvert Health
03.2022 - Current
Barista
Starbucks
10.2021 - 03.2022
BILLING SPECIALIST
Stat Medical Consulting
06.2019 - 06.2021
Culinary/Hospitality Certificate -
Prince Georges Community College
Diploma - undefined
Huntingtown High School
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