ALEXIS ROMERO
Henderson,NV
Summary
At both Cowabunga Bay and Olive garden I pride myself on driving customer satisfaction by resolving complaints and ensuring top-notch quality control. My leadership significantly improved team efficiency, adeptly managing budgets and orchestrating events to maximize profitability. Skilled in event planning and customer service, I fostered a culture of excellence and accountability.
Overview
3
3
years of professional experience
1
1
Certification
Work History
To-Go Specialist
Olive Garden
10.2024 - Current
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Utilized POS system to receive and process food and beverage orders.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
F&B Supervisor
Cowabunga Bay
04.2022 - 10.2024
- Resolved customer complaints regarding food service
- Supervised the preparation of meals ensuring that all health and safety regulations were followed for day to day activity for multiple kitchens while catering for multiple events
- Recruited new staff members through job postings, interviews, background checks and references
- In charge of scheduling, timecards
- Watch for overtime
- Help ensure most effective and efficient schedule for best bottom line dollar for my employer
Education
Associate in Arts (A.A.) - Cosmetology
South East Career Tech Academy
07.2023
Skills
- Event Planning
- Quality Control
- Customer Service
- Budget Management
- Leadership
- Phone etiquette
- Strong multitasking
- Detail-oriented
Certification
- Cosmetology
Timeline
To-Go Specialist
Olive Garden
10.2024 - Current
F&B Supervisor
Cowabunga Bay
04.2022 - 10.2024
Associate in Arts (A.A.) - Cosmetology
South East Career Tech Academy