ALEXIS JOHNSON

• Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Oversaw training and onboarding process for all newly hired employees.
• Mentored and supported handlers and yard attendants to create strong workplace culture.
• Remedied issues and conflicts among workers using negotiation and active listening.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Created employee schedules to align coverage with forecasted demands.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Made hiring recommendations to increase company's productivity and profitability with quality workers.
• Increased employee performance and job satisfaction to strengthen retention and engagement.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Trained and developed new employees for ease of transition into team.
• Completed daily paperwork and computer entry of sales data as established by management.
• Exhibited excellent people skills during interaction with employees and customers.
• Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
• Controlled store inventory and reviewed cash handling and operations reports.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Answered questions about store policies and addressed customer concerns.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
• Incorporated positive reinforcement methods to correct behavior problems and train for competitions, law enforcement use and home security.
• Conducted private and group lessons advising clients on manners and obedience techniques to improve dog behavior at home.
• Transported dogs safely and maintained clean driving record.
• Interpreted body language to keep dogs engaged in fun activities and de-escalated potential cases of aggression.
• Managed up to 70+ dogs of varying breeds and sizes, providing attentive care.
• Used skills to assist with rescuing and rehabilitating different animals.
• Kept animals stimulated with variety of enrichment activities.
• Advised owners about planned animal purchases or adoptions and potential behavioral needs.
• Talked to or interacted with animals to increase familiarity with human voices or contact.
• Succeeded in training diverse animals with confident training techniques and trusting relationships.
• Observed animals during different activities to identify possible illnesses or injuries requiring care.
• Observed animals closely to understand individual needs and behaviors.
• Conferred with owners about methods for continuing training and reinforcing methods taught in classes.
• Tracked metrics such as overall health, behaviors, and diet to isolate and address concerns.
• Maintained clean, neat, and hazard-free animal areas to protect individual health and wellbeing.
• Monitored animal health, attention and behavior during training sessions.
• Utilized positive reinforcement techniques to successfully train animals.
• Instructed and supervised volunteers and staff on proper animal handling procedures.
• Administered prescribed medications to animals based on individual needs.
• Modified undesirable behaviors with use of successful and safe behavior modifications techniques.
• Created innovative ways to teach animals new behaviors and tricks.
• Cued or signaled animals during performances.
• Trained animals to respond to specific cues from both owners and handlers.
• Delivered public presentations to educate public on animal training and behavior.
• Collaborated with veterinarians, animal caretakers and other animal experts on how best to train animals.
• Performed weekly groundskeeping and building maintenance for multiple satisfied customers.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Reported issues to higher management with great detail.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Interacted well with customers to build connections and nurture relationships.
• Trained new employees on proper protocols and customer service standards.
• Assisted in recruiting, hiring and training of team members.

• Managed team schedule with eye for coverage needs and individual strengths.
• Handled cash accurately and prepared deposits.
• Mentored and motivated team members to achieve challenging business goals.
• Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
• Analyzed customer feedback data to identify areas of improvement and develop solutions.
• Managed budget implementations, employee evaluations, and contract details.
• Negotiated contracts with vendors to acquire competitive prices and quality products.
• Collaborated with other departments to establish productive and timely completion of projects.
• Developed and implemented policies and procedures to improve customer service and satisfaction.
• Motivated, trained, and disciplined employees to maximize performance.
• Resolved problems promptly to elevate customer approval.
• Enforced quality assurance protocols to deliver ideal customer experiences.
• Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

• Ensure company operating plans are followed in relation to the overall strategic plan, service demographics, and community economic development goals in corporate structure
• Acting as backup Manager & performing general labor tasks as needed including customer relations, guidance, & human resources for defective products
• Following manufacturing industry safety regulations according to OSHA standards for the safety of all members of the store team at the local, state, & federal level
• Supervisor tasks of store opening/closing, inventory control, & product placement
• Aligned database systems with district goals by automating processes and eliminating preventable errors.
• Developed sales strategy based on research of consumer buying trends and market conditions.
• Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Rectified billing issues quickly to maintain client satisfaction.
• Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
• Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
• Resolved complex problems impacting sales management by implementing cost-effective strategies.
• Worked diligently with dealers and management teams to forge lasting relationships and assist in solving unique business problems.
• Evaluated costs against expected market price points and set structures to achieve profit targets.
• Introduced cost-saving initiatives to reduce losses and increase profit margin.
• Built new business avenues by applying direct sales and channel-based strategies, bringing in more than triple in annual sales within the district.
• Tracked weekly sales to develop detailed reports for senior leadership, using MicroStrategy Platform Analytics.
• Established territory boundaries and distribution routes to maximize service quality.
• Directed sales support staff in administrative tasks to help sales reps close deals.

• Responsible for calculating pay roll, reconciling invoices, collating financial spreadsheets, & setting weekly employee schedule according to employee submitted time constraints
• Accepted & exchanged accurate financial transactions through a variety of currency mediums to maintain precise company records regarding profits & losses
• Financial spreadsheet organization & general clerical tasks including office supply inventory, postal responsibilities, & document scanning/faxing/copying
• Management duties across multiple positions as needed including store opening/closing
• Modeled best practices for sales and customer service.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
• Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
• Supervised nine locations to enforce high-quality standards of operation.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Developed sales strategy based on research of consumer buying trends and market conditions.
• Established territory boundaries and distribution routes to maximize service quality.
• Generated financial and operational reports to assist management with business strategy.
• Introduced cost-saving initiatives to reduce losses and increase profit margin.
• Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
• Coordinated with other district managers to actualize performance improvement strategies.
• Exceeded sales targets with well-developed sales strategy and empowering team coaching.
• Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
• Evaluated costs against expected market price points and set structures to achieve profit targets.
• Optimized in-store merchandising and monitored inventory availability to increase sales.
• Optimized team performance with newly implemented sales and merchandising procedures.
• Managed senior-level personnel working in marketing and sales capacities.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Established team priorities, maintained schedules and monitored performance.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Defined clear targets and objectives and communicated to other team members.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Developed detailed plans based on broad guidance and direction.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Built positive and productive relationships with store and field leadership.
• Held meetings with director to identify techniques to overcome sales obstacles.

• Dean's List 2018-2022

Honors course completions in Algebra, Geometry

• Dean's List 2018-2022