Lexis Amaya-Lami
Mercedes,TX
Summary
With five years of dedicated customer service experience, I excel in delivering exceptional support and creating positive experiences for customers. My background includes handling customer inquiries, resolving issues efficiently and maintaining a friendly and professional demeanor. I am passionate about helping helping others and thrive in fast-paced environments where I can utilize my strong communication and problem-solving skills. Committed to continuous improvement, I aim to contribute to a team that values customer satisfaction and excellence.
Overview
3
3
years of professional experience
Work History
Crew Member
Jersey Mike's Subs
08.2024 - Current
- Customer Service: Greeting customers, taking orders, and ensuring a positive dining experience.
- Food Preparation: Making sandwiches to order, slicing meats and cheeses, and preparing other menu items.
- Cash Handling: Operating the cash register, handling transactions, and balancing the cash drawer.
- Maintaining Cleanliness: Keeping the work area, dining area, and restrooms clean and sanitized.
- Stocking Supplies: Restocking ingredients and supplies, ensuring everything is fresh and available.
- Team Collaboration: Working with other team members to ensure efficient and smooth operations.
- Following Safety Protocols: Adhering to food safety and health regulations.
Sales Associate
Dollar General
09.2023 - 01.2024
- Customer Service: Greeting customers, assisting with their needs and ensuring a positive shopping experience.
- Cash Handling: Operating the cash register, processing transaction, and balancing the cash drawer.
- Stocking Shelves: Restocking merchandise, organizing displays and ensuring shelves are neat and orderly.
- Maintaining Cleanliness: Keeping the store clean, including aisles, restrooms, and checkout areas.
- Inventory Management: Assisting with inventory counts and ensuring accurate product levels.
- Sales Associate: Helping customers locate products and providing information about items.
- Team Collaboration: Working with other staff members to ensure efficient store operations.
Hostess
SeeWeeRoll Japanese Restaurant
09.2022 - 07.2023
- Greeting Guests: Welcoming guests as they arrive and making them feel comfortable.
- Seating Guests: Escorting guests to their tables, providing menus, and informing them of their server's names.
- Managing Reservations: Taking and managing reservations, both over the phone and in person.
- Maintaining the Waiting Lists: Keeping track of waiting guests and ensuring they are seated in a timely manner.
- Answering Phones: Handling phone inquiries regarding reservations, hours of operation and other general information.
- Assisting with Cleanliness: Ensuring the entrance, waiting areas, and restrooms are clean and tidy.
- Coordinating with Staff: Communicating with servers and kitchen staff to ensure smooth operations and guest satisfaction.
Barista
Kurabi Bubble Tea
06.2022 - 09.2022
- Preparing Beverages: Making coffee, espresso drinks, teas and other beverages to order.
- Customer Service: Greeting customers, taking orders and ensuring a positive experience.
- Cash Handling: Operating the cash register, handling transactions, and balancing the cash drawer.
- Maintaining Cleanliness: Keeping the work area, equipment and customer areas clean and organized.
- Stocking Supplies: Restocking coffee beans, milk, syrups and other supplies as needed.
- Following Recipes: Ensuring consistency by following recipes and preparation techniques.
- Team Collaboration: Working with other staff members to ensure efficient and smooth operations.
Sandwich Artist
Subway
05.2021 - 09.2021
- Customer Service: Greeting customers, taking their orders, ensuring they have a great experience.
- Making Sandwiches: Preparing sandwiches to order, slicing veggies and other ingredients.
- Cash Handling: Operating the cash register, managing transactions and balancing the cash drawer.
- Maintaining Cleanliness: Keeping the work area, dining area and restrooms clean and tidy.
- Restocking Supplies: Restocking ingredients and supplies to make sure everything is fresh and available.
- Following Safety Protocols: Adhering to food safety and health regulations
- Team Collaboration: Working with your team to ensure everything runs smoothly.
Education
High School Diploma -
Baker High School
Mobile, AL05.2023
Skills
Customer Service
Teamwork and Collaboration
Time Management
Problem-Solving
Cash Handling
Cleaning
Customer Engagement
Taking Orders
Self-discipline
Interactive communication skills
Flexible Schedule
Safe Food Handling
Leadership Qualities
Heavy Lifting
Valid Driver's License
Complex Problem-Solving
Performance Improvement
Cosmetology & Photography
I am passionate about cosmetology and photography. Through my cosmetology hobby, I have developed a keen eye for detail and a strong sense of creativity, which allows me to transform and enhance appearances. My photography hobby has further honed my ability to capture and appreciate beauty in various forms, as well as my technical skills in using different tools and software. Both interests have taught me the importance of patience, precision, and continuous improvement.
Languages
Spanish
Limited Working
Timeline
Crew Member
Jersey Mike's Subs
08.2024 - Current
Sales Associate
Dollar General
09.2023 - 01.2024
Hostess
SeeWeeRoll Japanese Restaurant
09.2022 - 07.2023
Barista
Kurabi Bubble Tea
06.2022 - 09.2022
Sandwich Artist
Subway
05.2021 - 09.2021
High School Diploma -
Baker High School
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