Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Lexis Clayborn

Jonesboro,AR

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

4
4
years of professional experience

Work History

Manager

Alqutrani's Food&Fuel llc
Hot Springs, AR
04.2022 - 01.2024
  • Provided leadership during times of organizational change or crisis situations.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Monitored staff performance and addressed issues.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Phone Representative

Dana's Cleaning Service
Hot Springs, AR
05.2020 - 01.2022
  • Demonstrated exceptional customer service skills by efficiently handling incoming calls and promptly resolving inquiries.
  • Handled customer concerns, diagnosed root causes of problems, and devised actionable resolutions.
  • Verified customer satisfaction through follow-up calls after resolving issues.
  • Applied knowledge base systems effectively in resolving customer inquiries rapidly.
  • Successfully addressed and resolved various customer inquiries, questions, and concerns while maintaining high-quality service standards.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Handled elevated customer service concerns with a focus on preserving customer satisfaction and cultivating lasting business connections.

Education

Associate of Science - Business Administration And Management

Colorado Technical University
Colorado Springs, CO
06-2024

Skills

  • Strategic Planning
  • Financial Management
  • Operations Management
  • Staff Development
  • Workforce Management
  • Performance Management
  • Business Administration
  • Team Leadership
  • Schedule Preparation
  • Staff Management
  • Verbal and written communication
  • Staff Training and Development
  • Customer Service
  • Schedule Management
  • Self Motivation
  • Positive Attitude
  • MS Office
  • Attention to Detail
  • Adaptability and Flexibility
  • Shift Scheduling
  • Continuous Improvement
  • Customer Relationship Management

Accomplishments

made the dean's list recently, very hard working, self driven and a good motivator.

Timeline

Manager

Alqutrani's Food&Fuel llc
04.2022 - 01.2024

Phone Representative

Dana's Cleaning Service
05.2020 - 01.2022

Associate of Science - Business Administration And Management

Colorado Technical University

Similar Profiles

CREATE PROFILE
Lexis Clayborn