Summary
Overview
Work History
Education
Skills
Timeline
RegisteredNurse
Lexis Clayborn

Lexis Clayborn

Hot Springs,AR

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Manager

Citgo Gas Station
Hot Springs, AR
04.2023 - 08.2023
  • Provided leadership during times of organizational change or crisis situations.
  • Established processes to ensure efficient workflow throughout the organization.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Recruited and hired qualified candidates to fill open positions.
  • Entered time and attendance logs in preparation for payroll.
  • Created training modules and documentation to train staff.

Appointment Scheduler

Dana Cleaning Service
Hot Springs, AR
08.2021 - 03.2023
  • Assisted in scheduling, rescheduling, and canceling appointments for clients.
  • Answered incoming calls from potential new clients and existing client inquiries.
  • Provided clear instructions to patients regarding their upcoming visits.
  • Performed follow up calls to confirm scheduled appointments.
  • Generated daily reports on the number of booked, canceled, rescheduled appointments.
  • Conducted outbound calls to remind patients of upcoming appointments.
  • Managed a high volume of emails related to appointment scheduling requests.
  • Resolved customer complaints in a professional manner.

Jose’s

Waitressing
Hot Springs, AR
05.2020 - 08.2021
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Stayed informed about daily specials, new menu items, promotions.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Spotlight Operator/Cashier

Maxwell Blade
Hot Springs, AR
11.2018 - 03.2020
  • Set up and operated spotlights for live performances.
  • Adjusted the intensity of light beams to achieve desired effects.
  • Ensured that lighting cues were accurate and timely during live shows.
  • Maintained a safe working environment by adhering to safety regulations.
  • Coordinated with stage crew to ensure smooth transitions between scenes.
  • Performed regular maintenance checks on spotlight equipment as required.
  • Greeted customers and answered any questions they had about the show and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Maintained cleanliness of checkout area including countertops, registers, toilet windowsills and floors
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed..
  • Performed other duties as assigned by management.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Processed sales transactions to prevent long customer wait times.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.

Housekeeping Assistant

John Cooksey
Hot Springs, AR
11.2016 - 01.2019
  • Cleaned guest rooms and bathrooms, including changing bed linens and replenishing towels and toiletries.
  • Vacuumed carpets, dusted furniture, mopped floors, and emptied trash cans in all areas of the
  • Performed deep-cleaning tasks such as shampooing carpets or steam-cleaning upholstery as required.
  • Provided assistance with laundry duties at all locations
  • Received feedback from guests regarding overall satisfaction with housekeeping services provided.
  • Checked each room after cleaning was completed in order to ensure it met quality.
  • dusted furniture to maintain organized, professional appearance.
  • Cleaned building floors by sweeping, and mopping
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Cleaned rugs using vacuums and fabric shampoo when necessary..
  • Checked inventory for required supplies and made lists for needed cleaning products.

Education

Associate of Science - Business Administration

Colorado Technical University
Colorado Springs, CO
06.2024

High School Diploma -

Hope High School
Hope, AR
05.2014

Skills

  • Strategic Planning
  • Contract Management
  • Business Development
  • Staff Development
  • Business Administration
  • Negotiation
  • Verbal and Written Communication
  • Complex Problem-Solving
  • Team Leadership
  • Schedule Preparation
  • Time Management

Timeline

Manager

Citgo Gas Station
04.2023 - 08.2023

Appointment Scheduler

Dana Cleaning Service
08.2021 - 03.2023

Jose’s

Waitressing
05.2020 - 08.2021

Spotlight Operator/Cashier

Maxwell Blade
11.2018 - 03.2020

Housekeeping Assistant

John Cooksey
11.2016 - 01.2019

Associate of Science - Business Administration

Colorado Technical University

High School Diploma -

Hope High School

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Lexis Clayborn