Lexis Ellis

• manages the day-to-day operations of a call center, including overseeing agents
• monitoring call quality
• Ensuring customer satisfaction.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Defused customer concerns with exceptional conflict and problem resolution skills.
• Used exceptional communication to connect with customers, assess needs and present solutions.
• Verified accuracy of customer account information and updated when necessary.

• Create a connection and develop rapport with customers to provide outstanding, personalized service
• Listen carefully and connect with customers to understand their top financial priorities and to uncover products and solutions that will benefit them
• Ensure customers/clients are quickly connected to the appropriate teammate with the expertise to meet their needs

• Open and maintain customer accounts by recording account information

• Identifying and assessing customers' needs to achieve satisfaction

• Provide accurate, valid and complete information by using the right methods/tools

• Follow communication procedures, guidelines and policies

• Operated in dynamic, high-volume environments to provide skilled assistance to more than 50 customers each day.

• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Received incoming calls and coordinated with staff to fulfill customer requests.
• Compile and record medical charts, reports, and correspondence.
• Interview patients to complete insurance and privacy forms.
• Receive insurance co-pay payments and post amounts paid to patient accounts.
• Schedule and confirm patient appointments, check-ups and physician referrals.

• Proven track of successful sales record
• Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
• Performed background, reference and credit checks as part of screening process of prospective tenants.
• Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
• Distributed and followed up on tenant renewal notices.
• Scheduled various contractors to complete needed work on vacant and occupied units.