Lexis Gallegos
Donna,TX
Summary
Dynamic team player with a proven track record at Whataburger, excelling in customer service and problem-solving. Recognized for enhancing operational efficiency and fostering positive relationships. Skilled in multitasking and training new employees, ensuring a collaborative environment while maintaining high standards of workplace safety and cleanliness.
Overview
2025
2025
years of professional experience
Work History
Team Member
Whatabuger
Donna, TX
01.2024 - 11.2024
- Addressed customer needs, responding to specific requests.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Answered phone calls regarding inquiries about products or services.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Identified opportunities for process improvements within the department.
- Assisted customers with product selection and ordering process.
- Participated in regular training sessions to improve product knowledge and service skills.
- Participated in training sessions for new employees when needed.
- Worked hard to learn required tasks quickly to maximize performance.
- Built and maintained working relationships with peers and upper management.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Trained new team members using approved training materials and information.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to achieve daily goals.
- Developed positive customer relationships through friendly greeting and excellent service.
Server
Tower burger
Alamo, TX
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Maintained records of transactions made during shift as required by law or company policy.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Cleaned tables and chairs to prepare dining area for next customers.
- Took orders from customers accurately and in a timely manner.
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Served food and beverages to patrons and confirmed complete orders.
- Checked food before serving it to customers.
- Prepared checks, itemizing total meal costs and taxes.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Explained menu items, describing ingredients and cooking methods upon request.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Greeted customers, answered questions and recommended specials to increase profits.
- Set up tables in between patrons to reduce wait times.
- Recognized by management for providing exceptional customer service.
- Worked effectively in team environments to make the workplace more productive.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
Nursing - Nursing Administration
South Texas College
Weslaco, TXSkills
- Problem-solving
- Communication skills
- Teamwork and collaboration
- Computer skills
- Adaptability
- Cleaning
- Marketing strategy
- Following instructions
- Cash handling
- Organizing work stations
- Self motivation
- Flexible schedule
- Coordinate supplies
- Workplace safety
- Heavy lifting
- Advanced [language] ability
- Multitasking Abilities
- Training and mentoring
- Patient education
Languages
Spanish
Native/ Bilingual
Timeline
Team Member
Whatabuger
01.2024 - 11.2024
Server
Tower burger
Nursing - Nursing Administration
South Texas College