LEXIS MANYOMA
Houston,TX
Summary
Dynamic leader with extensive experience at Foot Locker, skilled in staff management and store operations. Excelled in team leadership and time management, enhancing store efficiency and customer satisfaction. Proven track record implementing loss prevention strategies and driving productivity. Demonstrates outstanding communication skills and a strong work ethic.
Overview
7
7
years of professional experience
Work History
Store Manager
Foot Locker (Galleria Mall)
Houston, TX
02.2024 - Current
Store Manager
Foot Locker
College Station, TX
02.2022 - 02.2024
- Solved problems and resolved conflicts for team members and customers
- Oversaw day-to-day store operations to foster efficient and profitable operations
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts
- Evaluated customer feedback and complaints to locate weaknesses and improve service
- Implemented loss prevention strategies, alleviating shrink
- Interviewed and hired prospective employees according to team needs
- Provided leadership and motivation to team members to increase productivity and efficiency within the store
Assistant Manager
Foot Locker
Houston, TX
01.2021 - 02.2022
- Helped oversee the daily operations of the store, managing staff and inventory
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
- Coached and mentored new employees on company policies and procedures
- Resolved customer complaints and handled refunds and returns to promote satisfaction
- Provided guidance and support to junior staff members during challenging situations
PT Cashier/ FT Cashier
Foot Locker
Houston, TX
02.2018 - 01.2021
- Followed proper cash handling procedures at all times
- Handled all customer complaints in a professional manner while seeking solutions that satisfied both parties
- Performed opening and closing procedures such as cash deposit and maintaining a premium sales floor
- Operated POS system proficiently, including ringing up sales, processing credit cards, and counting money back to customers
- Demonstrated excellent customer service skills, providing assistance to customers with questions or concerns
- Created displays for merchandise promotion within the store environment
Education
High School Diploma -
Memorial High School
Houston, Texas05.2018
Skills
- Time Management
- Team Leadership
- Store Opening and Closing Procedures
- Outstanding Communication and Interpersonal Skills
- Staff Management
- Strong Work Ethic
- Flexibility and Adaptability
References
References available upon request.
Timeline
Store Manager
Foot Locker (Galleria Mall)
02.2024 - Current
Store Manager
Foot Locker
02.2022 - 02.2024
Assistant Manager
Foot Locker
01.2021 - 02.2022
PT Cashier/ FT Cashier
Foot Locker
02.2018 - 01.2021
High School Diploma -
Memorial High School
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