Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

lexis Mcqueary

Denver,CO

Summary

I'm efficient professional with 5 years of experience and a proven knowledge of multitasking and accuracy of service. I'm a dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy with the team . I have the Ability to complete task on time in both an individual and team setting. I'm Frequently praised as hardworking by my peers; I can be relied upon to help your company achieve its goals. I'm very dependable and reliable, ready to learn and grow.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Information Representative

Xfinity, Comcast
04.2018 - 04.2024
  • Conferred with customers to determine nature of problems or explain repairs
  • Maintained repair logs to document preventive and corrective maintenance
  • Entered and modified information, operated a personal computer, or terminal to collect and enter data
  • Handled documents and information that may contain reports with detailed personal information
  • Maintained logs and documentation to detail key information regarding incoming and outgoing calls
  • Complied with corporate and regulatory policies regarding information confidentiality and privacy
  • Remained open to feedback from supervisor and peers to build and improve skills set
  • Made appropriate account corrections to resolve problems
  • Recorded details of calls, dispatches and messages
  • Answered routine inquiries and referred calls not requiring dispatches to appropriate departments and agencies
  • Maintained access to and security of highly sensitive materials.

Reception Team Leader

CSL Plasma Center
10.2011 - 01.2018
  • Provided information about establishment, such as location of departments and offices, employees within organization and services provided
  • Organized and filed important documents in filing cabinets or in online document storage solutions
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
  • Heard and resolved complaints from customers and public
  • Maintained office equipment and reported malfunctions for servicing
  • Maintained detailed and accurate records of all visitors
  • Policed office front entrance, monitoring arrival and departure of staff and visitors
  • Transmitted information and documents to customers via computer and mail.

Office Administrator

Denver Housing Authority
07.2011 - 10.2011
  • Maintained composure in dealing with conditions of urgency and in pressure situations
  • Researched and gathered information for reports, abstracting specialized or technical data
  • Processed and prepared business and government forms and expense reports
  • Simplified office procedures to increase efficiency and productivity
  • Examined documents and forms for accuracy, enforcing conformance to company rules and regulations
  • Participated in team meetings, providing input and suggestions on organizational practices
  • Operated variety of standard office equipment to complete high-volume administrative projects
  • Conducted research and data collection, spearheading special assignments.

Education

High School Diploma -

Range View High School
Aurora, CO
05.2011

Skills

  • Communication skills to convey exact and precise information, resolve problems, and deescalate verbal conflict or frustration under pressure
  • Team oriented
  • A skill set that allows for continuous learning, adaptation to a changing environment, and the ability to handle stressful conflicting priorities in a professional manner
  • Record Charting
  • Skilled in Microsoft Office
  • Excellent Attention to Detail
  • Data Entry and Maintenance
  • Data Entry Accuracy
  • Adapt to change well
  • Operates various systems and software to complete a variety of tasks

Certification

  • Job Readiness Training, 2016
  • Medical Assistant Certified, 2016
  • HiPAA/OSHA Certified, 2016

Timeline

Customer Information Representative

Xfinity, Comcast
04.2018 - 04.2024

Reception Team Leader

CSL Plasma Center
10.2011 - 01.2018

Office Administrator

Denver Housing Authority
07.2011 - 10.2011

High School Diploma -

Range View High School

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lexis Mcqueary