Lexis Savoy Dudley
Jacksonville,FL
Summary
Results-driven professional with extensive experience in customer service, staffing management, recruiting, and business development. Proven expertise in team leadership, process improvement, client relationship management, and driving business growth. Highly skilled in utilizing CRM and staffing software to optimize operations. Known for fostering positive relationships with clients and employees, delivering excellent service, and achieving staffing goals.
Overview
9
9
years of professional experience
Work History
Branch Manager/Business Development Manager
Brightstar Care
05.2021 - 10.2024
- Managed branch operations, including recruitment, staffing, and business development.
- Led a team of caregivers and office staff, overseeing training and performance to meet client expectations.
- Spearheaded growth strategies that resulted in a 20% increase in client base and 15% revenue growth.
- Utilized Salesforce and Zoho to track leads, manage accounts, and streamline customer service processes.
- Built and maintained strong relationships with clients, addressing service needs and enhancing care quality.
- Managed staffing requirements, ensuring timely placement and scheduling of staff based on client needs.
Staffing Supervisor
BSI Solutions
03.2018 - 05.2021
- Led recruitment and staffing efforts for clients, utilizing platforms such as Icims, Bullhorn, and Jobdiva for sourcing and screening candidates.
- Managed a team of recruiters, ensuring staffing targets and client needs were met efficiently.
- Developed and maintained client relationships to ensure consistent staffing solutions and satisfaction.
- Trained new recruiters and staff on recruitment processes, improving efficiency and performance.
- Achieved a 30% increase in recruitment efficiency by utilizing CRM data analytics to make data-driven decisions.
Customer Service Supervisor
Consumer Cellular
02.2016 - 03.2018
- Supervised a team of customer service representatives of 15-25 agents, focusing on improving customer experience and satisfaction.
- Developed and implemented new customer service policies, improving overall customer satisfaction by 25%.
- Managed training programs and mentored staff to improve individual and team performance.
- Utilized CRM systems (Salesforce, Salesgear) to track customer interactions and ensure prompt issue resolution.
- Assisted in the recruitment and onboarding of new customer service team members to support business growth.
Education
No Degree - Business Accountancy
University of Phoenix
Tempe, AZ05-2027
High School Diploma -
Career Success High School
Phoenix, AZ05-2011
Skills
- Daily Operations: Oversee the day-to-day operations of the branch, ensuring everything runs smoothly and efficiently
- Budgeting & Financials: Manage branch budgets, controlling costs and maximizing profitability
- Compliance & Regulations: Ensure the branch adheres to all relevant employment laws, industry regulations, and company policies
- Health & Safety: Ensure a safe working environment for both clients and staff, in accordance with regulations
- Building Relationships: Establish and maintain relationships with clients to understand their staffing needs and provide tailored solutions
- Client Satisfaction: Ensure that clients receive exceptional service by regularly checking in and ensuring the quality of staffing solutions
- Contract Negotiations: Negotiate contracts with clients, ensuring both terms are favorable to the company and the client
- Account Management: Oversee the fulfillment of staffing needs and address any issues related to worker performance or client satisfaction
Timeline
Branch Manager/Business Development Manager
Brightstar Care
05.2021 - 10.2024
Staffing Supervisor
BSI Solutions
03.2018 - 05.2021
Customer Service Supervisor
Consumer Cellular
02.2016 - 03.2018
No Degree - Business Accountancy
University of Phoenix
High School Diploma -
Career Success High School
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