Lexi Supak
Navasota,TX
Summary
I may only have been at one company my entire work/professional career but I am very thankful to have learned many job titles with in the company. Upon starting I was hired for the Receptionist position while I was still in High School in 2008. When I graduated in 2009 I seeked more responsibility and opportunity to grow. I moved into the role as the Warranty/Accounts Receivable administrator. Woking in my home town I saw a lot of failure faces in the service department, when a position became available I asked if that would suite me. I took on that role as a Service Advisor shortly after. Years went by and wanted to learn a new task. The title clerks position became available and I then assumed that role and is what I currently do today. I have grown a with this company and for that I will always be thankful!
Overview
16
16
years of professional experience
Work History
Title Clerk
Elliott Team Ford
06.2008 - Current
- Entered title and vehicle information into database.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Supported audit preparations through meticulous documentation review and prompt response to auditor inquiries.
Warranty Administrator
Elliott Team Ford
06.2008 - Current
- Maintained a high level of accuracy in claim submissions.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
- Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
Service Advisor
Elliott Team Ford
06.2008 - Current
- Developed estimates by costing materials, supplies, and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Accounts Receivable Clerk
Elliott Team Ford
06.2008 - Current
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Matched purchase orders with invoices and recorded necessary information.
Receptionist
Elliott Team Ford
06.2008 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Education
Lone Star College
High School Diploma -
Navasota High School
Navasota, TX05.2009
Skills
Title processing
Loan Documentation
Documentation Review
Computer Skills (Word and Excel)
Schedule Review
File Management
Notary Public
Deadline Management
Data Entry
Customer Service
Schedule Management
Multitasking and Organization
Claims Processing
Customer Relations
References
Michael Vivaldi (979) 571-5799
Kayla Latham (936) 444-6945
Trisha Hughes (713) 459-5425
Kyle Orlando (936) 419-6130
Timeline
Title Clerk
Elliott Team Ford
06.2008 - Current
Warranty Administrator
Elliott Team Ford
06.2008 - Current
Service Advisor
Elliott Team Ford
06.2008 - Current
Accounts Receivable Clerk
Elliott Team Ford
06.2008 - Current
Receptionist
Elliott Team Ford
06.2008 - Current
Lone Star College
High School Diploma -
Navasota High School