LEXUS-ANGELYSE LOPEZ
Aiea,Hawaii
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated to producing effective and quality work that I can be proud of. A diverse background of administrative work, food and beverage services, hospitality, government experience, and sales work.
Overview
8
8
years of professional experience
Work History
Event Staff
The Gay Agenda Collective
Honolulu, HI
06.2023 - Current
- Analyze and understand the event timeline sent 72-24 hours prior to event day.
- Attend meetings prior to event day going over the timeline.
- Know roles and duties for the event day.
- Follow directions given by event lead.
- Execute event decorations as shown in the design deck.
- Assisted guests with determining seat location, escorting guests to assigned seating.
- Distributed equipment and kept records of item status.
- Take videos and pictures throughout the event for the social media manager to use in content creation.
- Maintained a clean environment by removing trash and debris from around the event area.
- Set up and packed up event equipment, leaving area clean and tidy.
- Sought guidance from team members to resolve issues and identify appropriate issues for escalation.
- Monitored, maintained or secured inventory to reduce loss.
- Coordinated with vendors to ensure efficient operations during the event.
- Maintain an adaptable and positive environment.
- Attend trainings and team bonding events.
Reservationist II
Hy’s Steak House
Waikiki, HI
08.2023 - 01.2024
- All administrative duties such as answering incoming phone calls, greeting and assisting guests that walk in, answering emails and communicating to guests via email, and filing secure information.
- Manage and create reservations and update guest profiles on OpenTable.
- Call every reservation for day of (60-80 calls for one day of reservations) and up to two days out if possible, to confirm the reservation and also ask if they have any celebrations, allergies, dietary restrictions, accessibility needs, or children who may need a highchair or booster seat.
- Inform guests of valet services, dress code, and any other accomodations the restaurant can provide.
- Give bakeshop all day of Chef Special dessert requests and personalized dessert requests by a specific time.
- Sell retail items such as retail tote bags and gift cards.
- Having a general understanding and knowledge of each department within the restaurant and how they operate.
- Maintaining a clean and presentable host stand and host area.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Resolved customer complaints in a professional manner.
- Suggested amenities suited to guests' needs.
- Giving spontaneous tours of the restaurant when guests come in prior to restaurant opening.
- Verified guest information and payment options ensuring accuracy and completeness.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Ensured accuracy of all customer information entered into the system.
- Maintained a friendly environment to encourage repeat business from customers.
- Participate in various Hostess duties when scheduled to work during restaurant service hours (night time shift) such as welcoming guests upon arrival, updating reservation details on OpenTable, seat guests, provide guests with menus, and complete confirmation calls for the next day if possible.
- Primary Trainer for new hires for day time duties.
- Backup trainer for new hires for night time duties.
- Update the management team on the progress of the new hires.
Clerk Typist
Honolulu Police Department
Honolulu, HI
04.2020 - 08.2023
- Administrative duties including answering phone calls and assisting guests at our front desk, filing, drafting and sending interdepartmental correspondence; etc
- Redirecting said guests to the correct person and providing them with information on the various processes within our division
- Assisting in our Subsidized Vehicle Program-completing various audits, reports, streamlining workflows, working with DMVL personnel, informing departmental personnel of process, and completing miscellaneous tasks in relevance to the program
- Cash/payment handling for gasoline charges, refilling gasoline pumps electronically, and keeping a log of each refill
- Assisting the Payroll Supervisor with completing certain steps in the Worker’s Comp processing.
- Logging and recording bail payments, various licensure payments, and other miscellaneous payments on to the City’s finance management system.
- Conducting all mail runs (interoffice, internal mail and external postal mail)
- Sorting and distributing picked up mail to the respective personnel or division
- Handling confidential personnel information as needed
- Complete yearly mandatory trainings regarding ethics, policies, and work environment etiquette
- Planning office lunches and office events
- Taking on tasks and projects due to staffing shortages, such as updating Excel documents, completing research for reports, creating and posting department wide Notices, and purchasing items for our office.
- Training fellow coworkers on processes in regards to all duties listed above.
Assistant
Hauoli Weddings And Events
Aiea, HI
11.2019 - 03.2020
- Developed and adhered to timelines to keep ceremony and reception running smoothly
- Oversaw and would participate in setup and breakdown of wedding decorations and supplies
- Implemented contingency plans to address last-minute changes or unforeseen events
- Utilized social media to promote events and increase attendance
- Organized logistics and prioritized tasks for small to large-scale weddings
- Coordinated with vendors in securing necessary supplies and services for weddings
- Supervised personnel and directed in wedding task administration and completion
- Planned and created centerpieces, bouquets and floral arrangements for decorating wedding venues
- Collaborated with the bridal couple and family to achieve expectations and vision for the wedding
- Attend meetings with Wedding Coordinators
- Complete venue site visits.
Sales Associate
Pacific Sunwear (PACSUN)
Aiea, HI
11.2019 - 03.2020
- Greeting customers as they enter the store and informing them of any sales and promotions
- Understanding and utilizing the cashier system to perform transactions such as purchases, online orders, returns, and online returns
- Informing customers about the PacSun points program at the start of every purchase and having general knowledge of the program and the benefits included
- Maintaining the cleanliness of the sales floor by sweeping, mopping, and dusting at the opening and closing of every shift
- As well as folding or hanging merchandise according to their display throughout the shift
- Completing inventory, creating new displays with corporate guidance, restocking sizes on the sales floor, and putting out new merchandise
- Attending meetings and after operating hours shifts to create displays or change the sales floor according to corporate instruction
- Achieve daily, weekly, and monthly sales goals by exuding quality customer service
- Promote PacSun merchandise by wearing items during our shifts and creating outfits that represent the brand while also maintaining our own sense of style.
Sales Associate
TJ MAXX
Aiea, HI
07.2017 - 08.2019
- Exuding quality customer service by greeting customers, both in person, and on the phone, assisting them with any needs, providing merchandise information to enhance their TJMaxx experience
- Assisting customers entering the fitting room and utilizing thief prevention skills to assure merchandise isn't stolen
- Understanding, promoting, and selling the TJMaxx credit card while working at the Cashier Counter
- Achieving daily, weekly, and monthly sales goals for the gift cards and credit cards
- Understanding and utilizing the cashier system to perform transactions such as purchases, returns, and online returns
- Maintaining the cleanliness of the sales floor throughout the entirety of the shift by putting back all misplaced merchandise, rehanging clothes, and reorganizing displays
- Assuring inventory stock is moved to the sales floor, restocking with new merchandise and clearing out the back room
- Training new employees as directed
- Attending pre-opening/early morning shifts to collect, organize, count, tag/price, and prep inventory to be put out on the sales floor.
Sales Associate
Journey's Kidz
Aiea, HI
12.2016 - 07.2017
- Assisting customers with trying on merchandise and shoe sizing, as well as providing information on products, sales and promotions in a courteous manner, during their onsite visits
- Utilizing the cash register to perform transactions such as in-store and online orders, and processing returns/exchanges
- Working knowledge of the different brands sold at the store (durability, shoe types for different activities, promotional and limited/specialty styles, etc.), to better market merchandise to customers
- Achieving personal daily, weekly, and monthly sales goals as achieving these goals determined how often one would be scheduled
- Open and close the store process, including cleaning (sweeping, mopping, and dusting) at the start and end of every shift
- Closing accounting activities, such as balancing the register at the closing of the shift
- Attending meetings and inventory shifts.
Sales Associate
Santa's Pen Hawaii
Aiea, HI
11.2015 - 01.2016
- Opening and closing activities
- Informing customers of the process to purchase a customized ornament
- Assuring that the customers filled out the forms correctly so the artist can make their ornament exactly how the customer wants it
- Utilizing the cash register and counting the cash at the closing of shifts to assure the amount matches with what was sold.
Education
High School Diploma -
AIEA HIGH SCHOOL
Aiea, HI05-2018
COLORADO MESA UNIVERSITY
Grand Junction, COHonolulu Community College
Skills
- Proficient in MS Office (Word, Excel, PowerPoint) and Outlook
- Organization
- Research
- Planning, coordinating, and executing events
- Communication
- Mentoring and training
- Guest Relations Expertise
- Effective Multitasking
- Attention to Detail
- Self-Driven and Motivated
- Strong Work Ethic
- Photography and videography
Timeline
Reservationist II
Hy’s Steak House
08.2023 - 01.2024
Event Staff
The Gay Agenda Collective
06.2023 - Current
Clerk Typist
Honolulu Police Department
04.2020 - 08.2023
Assistant
Hauoli Weddings And Events
11.2019 - 03.2020
Sales Associate
Pacific Sunwear (PACSUN)
11.2019 - 03.2020
Sales Associate
TJ MAXX
07.2017 - 08.2019
Sales Associate
Journey's Kidz
12.2016 - 07.2017
Sales Associate
Santa's Pen Hawaii
11.2015 - 01.2016
High School Diploma -
AIEA HIGH SCHOOL
COLORADO MESA UNIVERSITY
Honolulu Community College
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