LEXUS BAILLIEZ

Experienced Customer Service Representative skilled in analytical thinking and effective problem resolution. Successfully manages high-priority accounts and provides mentorship to team members. Exceptional organizational and communication abilities drive operational efficiency and client engagement.Proficient in Microsoft Office, ensuring operational efficiency and client satisfaction in fast-paced environments. Results-oriented customer service professional commended for exceptional customer satisfaction ratings, speedy resolutions and consistent availability. Strategic and persuasive with several years of experience working in customer-facing environments. Accustomed to using tactful communication and active listening to creatively solve problems achieve positive outcomes.

• Responsible for all aspects of order management, administration, and account queries while providing luxury hospitality for customers, coworkers, and clients.
• Acts as a point of contact and resolution for business-as-usual activities with the client. While maintaining up to date knowledge of the client's business, relevant products, and processes.
• Works closely with internal and external groups; including, but not limited to, New Business, Client Relationship Managers, Inventory Specialists, and applicable Warehouse Departments.
• Capacity for working effectively and efficiently on multiple projects simultaneously in a high-level and ever-changing environment.
• Manage multiple high-priority accounts, streamline order processes, and resolve complex customer issues, driving operational efficiency and client satisfaction.
• Mentor new team members, sharing expertise on procedures and best practices, while managing daily workload and priority client accounts.
• Maintain KPIs, handle communications, and implement quality controls, ensuring accuracy and timeliness in all customer-related activities.
• Adapt to new accounts with limited background, integrating them seamlessly into existing workload and improving overall service delivery.
• Analyze order management challenges, determine root causes, and implement effective solutions, escalating issues when necessary.
• Utilizing the WOI system and keeping track of open WOIs while working the CAR-T account Janssen.