Lexus Criswell

• Lead operations and strategic planning for the one-stop student services center, supporting 3,400+ students quarterly.
• Supervise a team of 9 and manage a $435K budget, ensuring efficient and student-centered services.
• Implemented process improvements that increased team productivity and reduced turnaround times.
• Spearhead onboarding improvements and outreach campaigns that improve retention and streamline communications across departments.
• Chair of the Health & Wellness Subcommittee; drive campus-wide wellness initiatives and DEI-focused programming.
• Collaborate on CRM implementation (Navigate360, Anthology Reach) and lead new student orientation and Express Admission Days.

March 2022 – 2023 Administrative Assistant to Vice President for Student Services (concurrent role)

• Maintained communication across divisions and stakeholders.
• Assisted senior leadership in managing all aspects of operations.
• Served as official Code Reviser for campus policy updates in compliance with Washington State Legislation.
• Supported outreach and Express Enrollment events.
• Participated in CRM implementation planning.

• Teach and mentor diverse cohorts in online courses, focusing on inclusive and engaging sociological content.
• Design syllabi and assignments aligned with adult learning principles and equity practices.
• Designed and delivered curriculum for diverse subject areas to enhance student engagement.
• Evaluated student performance through comprehensive assessments to ensure understanding of course material.

• Taught virtual literacy courses to students of all ages.
• Managed up to 14 classes per term with strong student engagement and outcomes.

• Managed HIPAA-compliant records and coordinated Ayurvedic retreat logistics for up to 40 guests.
• Supported patient communications and scheduling for multiple physicians.