Microsoft Excel
LEXUS DUNBAR
Customer Service Specialist
Terre Haute,IN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
year of professional experience
4
4
years of post-secondary education
Work History
Server
Wings Ect
01.2024 - 03.2024
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in a friendly and professional manner
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Used good communication skills to reduce guest dissatisfaction
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Memorized menu to help diners make informed meal choices
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
- Processed payments and completed register transactions accurately
- Used focus and memorization skills to keep track of tables and remember orders
- Resolved customer complaints and inquiries in a timely manner
- Delivered customer checks and securely processed credit card or cash payments
- Encouraged guests to buy additional items such as appetizers, drinks, and desserts
- Recordkeeping strengths
- Computer Proficiency
- Money handling abilities
- Conflict Resolution.
Host/Server
The Terminal Public House
10.2022 - 11.2023
- Supported restaurant marketing efforts by promoting upcoming events or specials to guests as appropriate.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Developed rapport with regular patrons, fostering a sense of community within the establishment.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Streamlined check-in process for large groups or events by implementing a pre-registration system.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Education
High School Diploma -
Terre Haute North High School/McLean
Terre Haute, IN 08.2012 - 05.2016
Skills
Customer Service
undefinedReferences
- Karrum Nasser, 8122314451
- DeAnna Grin, 8127040302
Software
Microsoft Word
Timeline
Server
Wings Ect
01.2024 - 03.2024
Host/Server
The Terminal Public House
10.2022 - 11.2023
High School Diploma -
Terre Haute North High School/McLean
08.2012 - 05.2016
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