LEXUS EASTERLING
Andalusia,AL
Summary
Results-driven and knowledgeable Loss Prevention professional with valued experience in theft detection. Well-versed in building and negotiating contracts with diverse customers. Coordinates and conducts loss control assessments, surveys, and analysis to help underwriting teams evaluate and mitigate risk. Technologically-savvy with good communication, relationship-building and analytical abilities. Well-qualified to meet customer needs and promote optimal solutions.
Overview
11
11
years of professional experience
Work History
CENTRAL LOSS REPORTING UNIT
PROGRESSIVE
07.2022 - Current
- Reported on new losses incurred across multiple departments (CCU, FTW, Commercial, NCRT)
- Effectively gather information and initiate the claims process using procedures and claim systems, while promptly addressing customers' immediate needs. Assist claims adjuster in staying notified and updated on any changes or missed information.
- Ensured responsibility for TTC improvements
- Achieved an 'Outstanding' rating on the most recent performance evaluation
- Maintained accuracy and efficiency at 82% or higher for a continuous 12 month period
- Executed initial loss reports and recorded claims data in the system.
- Provided support in handling customer inquiries regarding claim status and other relevant matters.
HEATSET OPERATOR
SHAW INDUSTRIES
10.2020 - 05.2022
- Monitored products for conformity to company requirements prior to shipping, promptly rectified errors, and consistently achieved production goals of 90% or higher.
- Achieved Employee of the Month recognition for two consecutive terms
- Received Top Performer of the Quarter recognition for four consecutive quarters as a team
- Assisted in the training of new hires, ensuring their proficiency in operating heat set machines and related procedures.
- Maintained strict compliance with all company guidelines when operating the heat set machine.
CUSTOMER CARE REPRESENTATIVE
ASURION
11.2017 - 09.2020
- Handled inbound and outbound calls for customer service and repairs.
- Utilized software, databases, scripts, and tools for training purposes
- Transitioned from Finds department to Case Management role in just three months
- Consistently met or surpassed qualitative standards for handling 40 customer interactions and resolving 20 escalation cases per day.
- Identified upselling opportunities for additional services in appropriate situations.
- Escalated unresolved issues to the appropriate teams for further investigation or specialized expertise.
ACCOUNTS RECEIVABLE SPECIALIST
ANGEL'S OUTREACH 2
05.2013 - 11.2017
- Monitored and reconciled customer accounts to ensure accurate and prompt payment collections
- Produced and distributed customer invoices, statements, and payment reminders
- Maintained open lines of communication with customers to address unpaid invoices and resolve payment discrepancies.
- Investigated and resolved various billing and payment issues such as chargebacks, disputes, and refunds.
- Worked collaboratively with the sales team and customer service department in addressing customer inquiries, thereby resolving payment collection issues promptly
- Prepared and analyzed accounts receivable aging reports to prioritize collection efforts based on identifying past due accounts
- Maintain up-to-date customer records with accurate billing and contact information
- Process and post customer payments, including checks, credit card payments, and electronic funds transfers
- Assist with month-end and year-end closing activities, including account reconciliations and financial reporting
- Provide exceptional customer service by promptly responding to customer inquiries and resolving any issues related to accounts receivable
- Regularly tracked unapplied cash balances, promptly recognizing any potential write-offs or bad debt expense accruals.
Education
GED -
LBWCC-MACARTHUR
Andalusia, AL12.2010
Some College (No Degree) - Business Administration And Management
STRAYER UNIVERSITY
WashingtonSkills
- Types 50 WPM
- Data Entry
- Proficient in Claimpro and MyCAR
- Expense Reports
- Microsoft Office
- Insurance knowledge
- Claims Processing
- Confidentiality
- Phone Etiquette
- Loss prevention strategies
- Policy Implementation
- Audit Procedures
- Asset Protection
- Incident Reporting
- Risk Management
- Accounts receivable expertise
- Invoice Processing
- Payment posting
- Dispute Resolution
- Account Reconciliation
References
References available upon request.
Timeline
CENTRAL LOSS REPORTING UNIT
PROGRESSIVE
07.2022 - Current
HEATSET OPERATOR
SHAW INDUSTRIES
10.2020 - 05.2022
CUSTOMER CARE REPRESENTATIVE
ASURION
11.2017 - 09.2020
ACCOUNTS RECEIVABLE SPECIALIST
ANGEL'S OUTREACH 2
05.2013 - 11.2017
GED -
LBWCC-MACARTHUR
Some College (No Degree) - Business Administration And Management
STRAYER UNIVERSITY