Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Goals
Generic

Lexus Estrada

Houston

Summary

Dynamic customer service professional with a proven track record of enhancing customer satisfaction and optimizing support processes. Recognized for exceptional collaboration and adaptability in fast-paced environments, consistently delivering results that exceed expectations. Strong problem-solving abilities and empathetic communication foster positive relationships and drive team success. Committed to creating seamless customer experiences while contributing to organizational goals.

Overview

5
5
years of professional experience

Work History

Customer Support Specialist

Inktel Contact Center Solutions
01.2024 - 08.2024
  • Email based customer support role with heavy data entry. Assist customers with account and billing information. Resolve conflicts with products and provide consumers with discount codes and other shopping incentives. Keep clients up to date on shopping and complaint trends. Creating live links for virtual upselling.

Customer Support Specialist

American General Life Insurance Company (AIG)
01.2020 - 12.2023
  • Heavy Phone based customer support role. First line of contact for policyholders once policies are active. Assisted clients with making payments, submitting documents and processing FNOL. Relaying confidential information accurately to the rest of the company while handling calls. Provided descriptive notations for every interaction with a caller. Authenticated each caller and only discussed the information permitted per company policy.
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.

Education

Degree -

Memorial High School
Victoria, Tx
01.2016

Skills

  • Skilled communication professional
  • Data organization and maintenance
  • Skilled in utilizing data analysis applications
  • In-depth knowledge of software tools
  • Effective conflict resolution

LANGUAGES

English

Timeline

Customer Support Specialist

Inktel Contact Center Solutions
01.2024 - 08.2024

Customer Support Specialist

American General Life Insurance Company (AIG)
01.2020 - 12.2023

Degree -

Memorial High School

Goals

Improve customer retention and increase customer satisfaction. Develop team support through motivation and incentives. Exercise proficiency in using CRM software to manage customer interactions and track retention efforts.

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