Lexus Gibbs
Stockbridge
Summary
Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Resolve 300+ weekly customer inquiries via phone and email, consistently exceeding targets.
Overview
7
7
years of professional experience
Work History
Call Center Representative
VXI Global Solutions
01.2023 - Current
- Collaborate with peers to help cardholders; provide thought-leadership; and inspire both Customers and peers in a diverse business environment
- Multi-task across several computer programs to respond to Customer queries
- Fraudulent activity calls we place blocks or no blocks depending on if the Financial Institution script tell us otherwise
- Visa accounts we are able to talk to customers about transactions made if the customer is unsure of transactions we are able to block cards if told to do so in the general information
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Strong time management and organizational skills
- Microsoft skills
Guest Service Representative
Hampton Inn By Hilton
08.2022 - 01.2023
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Provided accurate information about hotel facilities, services and local attractions, resulting in enhanced guest experiences.
- Welcomed guests with warm and friendly attitude, creating a positive first impression.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
Teller/Western Union
Walmart Supercenter
01.2022 - 07.2022
- Cash checks, pay bills, process Money Orders, wire money nationally and internationally
- Balance drawer added new customers to the system and handle complaints and cash inflows and outflows
- Helping maintain records to comply with laws and regulations, examined checks for identification and endorsement
- Delivered prompt, accurate and excellent customer service
Teller
Atlanta Check Cashiers
08.2018 - 01.2022
- Helped customers open and close accounts, apply for loans, and make sound financial decisions
- Established credit and loans, strong collection, and verbal communication
- Achieved an excellent drawer balancing record of zero shortages or overages throughout the tenure
- Managed customer calls effectively and efficiently
- Offered every customer exceptional service level by remaining friendly and professional during every transaction
- Became a store manager within 2 years, Managed stores with other employees, as well as managing roles for problem solving with customers
Education
Piedmont Technical College
Clarkston, GA05-2022
Skills
- Cash Handling
- Computer Vision
- Microsoft
- Office Management
- Communication Skills
- Computer Operation
- Strategic Planning
- Call Center
- Problem Solving
- Positive Attitude
Timeline
Call Center Representative
VXI Global Solutions
01.2023 - Current
Guest Service Representative
Hampton Inn By Hilton
08.2022 - 01.2023
Teller/Western Union
Walmart Supercenter
01.2022 - 07.2022
Teller
Atlanta Check Cashiers
08.2018 - 01.2022
Piedmont Technical College
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