Summary
Overview
Work History
Education
Skills
Timeline
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LEXUS KERSEY

Ypsilanti

Summary

Medical office manager and Administrative Assistant reporting directly to the head physician responsible for providing day-to-day operations support. Major responsibilities include patient/client service, administrative duties, insurance and benefits administration, and personnel management. Advanced technical skills and in-depth knowledge of health management information systems (HMIS) used to maintain high-levels of quality care and ensure patient satisfaction. Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.

Overview

11
11
years of professional experience

Work History

Senior Administrative Assistant

University of Michigan
11.2024 - Current
  • Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
  • Served as a reliable point of contact for both internal and external stakeholders, demonstrating strong problem-solving skills to address any issues that arose.
  • Supported program operations by preparing and updating documents, reports and spreadsheets.
  • Supported project teams in achieving their goals through proactive assistance with research, data analysis, and report preparation.
  • Budgetary reconciliation including processing journal entries.
  • Supply ordering using purchase orders/shortcodes.
  • Planning and processing travel/conference registration.
  • Processing tuition reimbursements.
  • Advise management of trends, concerns, and suggested measures to maintain standards and continued improvement.
  • Exhibit exemplary customer relation skills in interacting with various management levels and department staff.
  • Maintain Static Groups and Finance groups.
  • Posting, monitoring and hiring new employees through eRecruit.
  • Train employees in new or revised work methods and procedures and orient new employees.
  • Develop, maintain, adjust nursing and ancillary schedules and personnel paperwork.
  • Entering and reconciling payroll, personnel related work for nursing and assistive personnel.
  • Project work, workgroups and maintaining personnel/staffing reports.
  • Maintain employee records in accordance with HR and UMHS policies

Insurance Coordinator/ Office Manager

Ann arbor Family Dentistry
09.2019 - 02.2024
  • Insurance Coordinator/Office Manager for Family Dentistry practice of 3 doctors. ADA medical coding daily, Computer scheduling and knowledge for everyday use. Daily Appointment scheduling for in office and office staff. Lead daily meetings with office staff for company updates. Hiring new office staff, training new employees, Bank Deposit weekly, Cash handling and book keeping.
  • Recruit, interview, and select employees.
  • Interpret and communicate work procedures and company policies to staff.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Enroll individuals to participate in programs and notify them of their acceptance.
  • Analyze data to determine answers to questions from customers or members of the public.
  • Manage projects or contribute to committee or team work.
  • Evaluate data pertaining to costs to plan budgets.

Office Manager

Comprehensive Dentistry
03.2016 - 07.2019
  • Managed an upbeat multitasking office of 14 staff, hiring, daily schedule, phone calls, daily office logs, ordering supplies, bank deposits. Making sure the employee schedule was made, reporting to the head doctors for weekly office meetings and updates. Lead morning huddle for team.
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
  • Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
  • Recruit, interview, and select employees.
  • Complete work schedules, manage calendars, and arrange appointments.
  • Coordinate activities with other supervisory personnel or with other work units or departments.

Admin Assistant

Golf side Lake Apartments
05.2014 - 02.2016
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Create, maintain, and enter information into databases.
  • Provide services to customers, such as order placement or account information.
  • Locate and attach appropriate files to incoming correspondence requiring replies.
  • Train and assist staff with computer usage.
  • Enroll individuals to participate in programs and notify them of their acceptance.

Education

Bachelors of science -

University of Toledo

Skills

  • Patient/client service
  • Administrative duties
  • Insurance and benefits administration
  • Personnel management
  • Health management information systems (HMIS)
  • Customer service
  • Communication skills
  • Relationship building
  • Business retention
  • Team leadership
  • Appointment coordination
  • Supply management
  • Strategic planning
  • Process improvement
  • Staff training
  • Multitasking
  • Office operations
  • Financial management
  • Organizational Skills

Timeline

Senior Administrative Assistant

University of Michigan
11.2024 - Current

Insurance Coordinator/ Office Manager

Ann arbor Family Dentistry
09.2019 - 02.2024

Office Manager

Comprehensive Dentistry
03.2016 - 07.2019

Admin Assistant

Golf side Lake Apartments
05.2014 - 02.2016

Bachelors of science -

University of Toledo

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LEXUS KERSEY