Lexus Lang
Richmond,TX
Summary
Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development. Knowledgeable Technology Sales Manager effective at establishing immediate connections with customers to build business revenue. Well-versed in Crm technologies and current offerings. Relates easily to both technical and non-technical personnel to explain offerings, answer questions and close sales. Results-driven Sales Manager bringing 10+ years of experience in product development, promotion and optimization. Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Proficient in developing and applying advanced marketing, prospecting and merchandising strategies to accomplish promotional goals. Demonstrated success in building networks and supporting branding objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
BDC Sales Manager
SW Mitsubishi
Houston, TX
01.2022 - Current
- Created and managed a team of customer service representatives dedicated to the BDC department.
- Scheduled appointments for customers based on their availability.
- Scheduled and confirmed appointments.
- Documented all activities related to appointment setting processes.
- Maintained a positive attitude while dealing with difficult situations involving customers.
- Responded to emails, telephone calls, and face-to-face inquiries from customers regarding appointment settings.
- Ensured that all customer data is kept confidential at all times.
- Called no shows and cancellations to reschedule.
- Followed up with customers after scheduled appointments were completed.
- Identified customer needs and recommended appropriate solutions accordingly.
- Utilized existing software applications to manage schedules, track progress, and maintain records of client interactions.
- Answered customer inquiries regarding appointment setting procedures.
- Provided detailed information about products and services to clients.
- Tracked monthly sales to generate reports for business development planning.
- Analyzed business and sales targets using critical problem-solving skills.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Analyzed competitors' successes and failures, evaluating impact on market.
BDC Sales Manager
Done Deal Auto Sales
Houston, TX
06.2021 - 08.2022
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Tracked monthly sales to generate reports for business development planning.
- Achieved company growth and brand development through market expansion and sales.
- Analyzed business and sales targets using critical problem-solving skills.
- Maintained accurate records of all transactions between customers and company representatives.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Executed and created strategic sales plans to expand customer base and extend global reach.
- Created content for promotional materials, including brochures, flyers, and websites.
- Generated ideas to increase sales through creative promotions.
- Managed social media accounts and campaigns.
- Analyzed market trends to identify potential opportunities for growth.
- Built relationships with influencers in the industry for increased visibility.
- Prepared monthly sales reports to document sales volumes, potential sales, and areas of proposed client base expansion.
Bdc Sales Director
Excel Motors
Houston, TX
06.2017 - 12.2020
- Created and managed a team of customer service representatives dedicated to the BDC department.
- Developed and implemented strategies to increase BDC sales volume.
- Conducted weekly meetings with customer service representatives to review progress, discuss goals, and troubleshoot issues.
- Created reports detailing BDC sales activity including total number of calls made per day, week, month as well as total number of vehicles sold.
- Identified opportunities for process improvements within the BDC department in order to maximize efficiency.
- Maintained current knowledge of automotive industry trends, products, services, and pricing structures.
- Drafted marketing materials including brochures, flyers, emails, web content, and social media posts for use in the BDC department.
- Followed up on incoming sales leads from local partners to maximize sales potential.
- Coordinated sales efforts with team members to effectively cover market and deliver results.
- Documented client interactions in Crm for effective leads management and sales tracking.
- Coached, developed and motivated team to achieve revenue goals.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Conducted market research and reported on competitors.
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
- Gained market share in new sales performance through aggressive team training.
BDC Manager
McDavid Nissan
Houston, TX
05.2015 - 12.2018
- Answered incoming questions via phone and email discussing advertised pricing and inventory.
- Developed incentives and rewards programs to motivate customer service representatives to exceed their sales goals.
- Drafted marketing materials including brochures, flyers, emails, web content, and social media posts for use in the BDC department.
- Maintained current knowledge of automotive industry trends, products, services, and pricing structures.
- Developed and implemented strategies to increase BDC sales volume.
- Created reports detailing BDC sales activity including total number of calls made per day, week, month as well as total number of vehicles sold.
- Collaborated with other departments within the organization to ensure seamless integration between departments.
- Generated daily, weekly, monthly reports outlining key performance indicators such as call volume, conversion rate, average sale amount.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Provided near real-time price quotes for the dealership.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Supported sales team members to drive growth and development.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Coached, developed and motivated team to achieve revenue goals.
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
- Conducted market research and reported on competitors.
- Reviewed performance metrics regularly to monitor progress against goals set for the BDC team.
- Conducted multi-channel communication with customer via email, phone and website.
- Ensured adherence to safety regulations when handling hazardous materials in accordance with company policy.
Internet Sales Specialist
AutoNation Toyota Gulf Freeway
South Houston, TX
07.2014 - 06.2017
- Developed and maintained relationships with customers to ensure repeat business.
- Collaborated with other departments within organization to develop new ideas and strategies for sales growth.
- Created and implemented strategies for increasing customer satisfaction.
- Utilized CRM tools such as Salesforce to manage customer contacts, create reports and analyze data.
- Developed relationships with potential buyers through phone calls and emails.
- Listened to customer requests and asked questions to provide effective solutions.
- Managed internet e-mail leads, calls and text messages and remained available to respond to inquiries professionally.
- Corresponded with online customers via electronic mail, telephone or other electronic messaging.
- Exercised proper qualification skills to convert leads in to genuine sales opportunities.
- Built strong rapport with customers and maintained meaningful contact after sale to encourage future business.
Education
Bachelor of Accountancy - Finance/Business
University of Houston - Downtown
Houston, TX01-2014
Affiliations
- I Enjoy Playing My Piano and Guitar.
- I'm a Gym junkie.
- I do love the the outdoors.
- I Enjoy Family Time.
- I often love to try different dishes choice of Food.
Accomplishments
- Throughout my life, I have consistently excelled in various endeavors. Whether it be sports during my high school and college years or achieving personal goals, I have always been determined to succeed. This unwavering dedication has led me to accomplish great things, such as being recognized for my achievements in different aspects of life, including business, motherhood, and my successful career in the car industry where I have consistently achieved high sales numbers. Additionally, I take pride in obtaining my bachelor's degree, further showcasing my commitment and drive to excel in all that I do.
Certification
- Real Estate License
- Broker License
- LLC
References
References available upon request.
Timeline
BDC Sales Manager
SW Mitsubishi
01.2022 - Current
BDC Sales Manager
Done Deal Auto Sales
06.2021 - 08.2022
Bdc Sales Director
Excel Motors
06.2017 - 12.2020
BDC Manager
McDavid Nissan
05.2015 - 12.2018
Internet Sales Specialist
AutoNation Toyota Gulf Freeway
07.2014 - 06.2017
Bachelor of Accountancy - Finance/Business
University of Houston - Downtown
- Real Estate License
- Broker License
- LLC