Lexus Martin
Fountain Inn
Summary
Dynamic Ecommerce Manager with proven success at Hot Springs Pools and Spas, excelling in inventory management and order fulfillment. Skilled in optimizing e-commerce platforms and enhancing customer service, I effectively reduced stock discrepancies and improved operational efficiency. A strong problem-solver, I fostered team collaboration to achieve performance goals consistently.
Overview
8
8
years of professional experience
Work History
Ecommerce Manager
Hot Springs Pools and Spas
12.2023 - Current
- Managed inventory levels using advanced inventory management systems to minimize stockouts and overstock situations.
- Trained and mentored new associates on safety protocols and operational procedures.
- Oversaw daily workflows to maintain efficient pick-and-pack operations within the warehouse.
- Monitored stock levels and conducted regular audits to prevent discrepancies in inventory records.
- Wrapped pallets in shrink wrap prior to loading.
- Loaded and unloaded trucks efficiently, ensuring minimal product damage during transportation.
- Met or exceeded daily performance goals through consistent focus on task completion and time management.
- Sustained a clean and organized work environment, contributing to increased productivity and efficiency.
- Assisted in training new associates on warehouse procedures, fostering a supportive team atmosphere.
- Prepared outbound shipments meticulously while adhering to all relevant regulatory requirements for shipping materials.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Picked and packed order items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Followed orders precisely for correct items, sizes and quantities.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Received new stock and input values into computer system.
- Implemented inventory control measures to minimize waste and maximize profits.
- Managed inventory control, ensuring adequate supplies for smooth daily operations.
- Managed inventory control, ordering supplies as necessary to prevent delays in production schedules.
Receptionist
Hot Springs Pools and Spa
04.2021 - 12.2023
- Managed front desk operations.
- Developed strong customer relationships, enhancing client satisfaction and loyalty.
- Coordinated communication between departments, streamlining internal processes.
- Implemented organization systems for office supplies, improving accessibility and workflow efficiency.
- Handled customer inquiries and complaints with professionalism, resolving issues promptly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Managed cash register transactions accurately while providing prompt service at the point of sale.
- Managed cash register transactions accurately, ensuring proper handling of payments and providing excellent customer service at the point of sale.
Preschool Teacher
Bumblee Daycare and Learning Center
01.2019 - 04.2021
- Fostered positive relationships with children, promoting social skills and emotional development.
- Collaborated with parents to provide updates on child progress and address concerns effectively.
- Developed age-appropriate activities that enhance cognitive development and creativity.
- Maintained a safe, nurturing classroom environment adhering to health and safety regulations.
- Mentored new staff on best practices for classroom management and instructional techniques.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
- Assisted and supervised children through entire school day, while maintaining ratio guidelines with DSS.
- Allowed for ample outdoor discovery time in schedule each day.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Helped new preschool children get used to classes by giving one-on-one support.
- Incorporated music, art and literature into curriculum.
Assistant Manager
Little Caesars Pizza
09.2017 - 12.2018
- Assisted in managing daily operations and ensuring efficient workflow in high-volume environment.
- Trained new team members on company policies and operational procedures to enhance service quality.
- Monitored inventory levels and coordinated ordering processes to maintain stock availability.
- Implemented customer feedback systems to improve service delivery and address issues promptly.
- Maintained cleanliness and organization of work areas, adhering to health and safety regulations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Education
High School Diploma -
Hillcrest Hight School
Simpsonville, SC06-2018
Skills
- Product management
- Order fulfillment
- E-commerce platforms
- Competitor analysis
- Inventory replenishment
- Product reviews management
- Hazardous materials handling
- E-commerce packaging
- Fulfillment management
- Returns management
- Shipping
- Amazon FBA
- Customer service
- Problem-solving
Timeline
Ecommerce Manager
Hot Springs Pools and Spas
12.2023 - Current
Receptionist
Hot Springs Pools and Spa
04.2021 - 12.2023
Preschool Teacher
Bumblee Daycare and Learning Center
01.2019 - 04.2021
Assistant Manager
Little Caesars Pizza
09.2017 - 12.2018
High School Diploma -
Hillcrest Hight School