Lexus Henry
Richmond,VA
Summary
Visionary leader with expertise in program management, student services, and operational excellence within higher education. Skilled in developing educational plans, orchestrating impactful events, and fostering continuous learning environments. Adept at training teams, conducting strategic interviews, and driving process improvements to enhance educational outcomes and community engagement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Program Associate
University of Nebraska- Lincoln
Omaha, NE
08.2022 - Current
- Provided academic resources and empowered students to achieve academic success through personalized support.
- Developed and implemented educational plans, collaborating closely with faculty to address student needs and enhance learning outcomes.
- Facilitated community engagement initiatives, promoting pro-social activities and connecting families with essential services.
- Partnered with Senior Directors to develop recommendations for process improvements and successfully executed various events.
- Led student recruitment efforts through open houses, outreach and college fairs, contributing to increased diversity in candidate pools.
- Maintained optimal classroom environments conducive to student learning and development.
- Conducted candidate interviews to assess qualifications for admission, ensuring alignment with program standards.
- Assisted in training new employees.
Financial Aid Service Specialist
Metropolitan Community College
Omaha, NE
08.2021 - 07.2022
- Assisted students with completing FAFSA paperwork and provided guidance on financial aid inquiries.
- Conducted individual counseling sessions to discuss financial aid options and obligations.
- Delivered workshops and presentations to educate students on financial aid processes.
- Trained new employees on financial aid policies, procedures, and customer service techniques.
- Provided students with resources to enhance academic progress and promote self-accountability.
- Reviewed documentation and contracts to identify and resolve discrepancies and errors.
Universal Banker
Cobalt Credit Union
Omaha, NE
06.2018 - 07.2021
- Supervised and trained new employees to ensure proficiency in bank operations and customer service.
- Collaborated with branch manager to maintain seamless operations and foster team efficiency.
- Developed comprehensive bank-wide process flows for sales, underwriting, and servicing activities.
- Utilized ADP to manage employee hours and ensure payroll accuracy.
- Managed month-end and year-end closings to ensure audit readiness and accurate financial records.
- Cultivated strong member relationships to address financial needs and promote branch loyalty.
- Initiated targeted outreach and initiatives to establish and nurture member relationships.
- Provided diverse customer services, including check orders and stop payment processing.
- Adhered to risk and compliance policies to support business operations.
Education
Master of Arts - Business Administration
Eastern University
Wayne, PA05-2025
Master of Arts - Human Services: Executive Leadership
Liberty University
Lynchburg, VABachelor of Science - Communications
University of Nebraska At Omaha
Omaha, NE05.2022
Skills
- Leadership and Strategic Vision
- Educational Program Management
- Student Success and Support
- Effective Communication and Interpersonal Skills
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), SharePoint, and other educational platforms
- Advocacy and Community Engagement
- Administrative Efficiency and Task Management
- Conflict Resolution and Team Building
- Document Control and Compliance
- Process Improvement and Strategic Planning
- Student Counseling and Mentorship
- Financial Aid Administration and Resource Allocation
Certification
- Fundamentals of Human Resources, Alison: July 2024
- The Recruitment and Onboarding Process, Alison: July 2024
- Digital Marketing and CRM for Increased Sales, Alison: July 2024
- Notary Public, State of Nebraska: 2022-2025
- CPR & First Aid Certification: 2023-2025
Community Involvement
Advisory Board Member, Nebraska’s HBCU + Greek Collaborative: May 2023 - Present
Mentor, Queens Do Things: May 2020 - Present
Volunteer, Open Door Mission: June 2020 - Present
Board Member, Nebraska Foster Care Review Board: February 2021 – June 2021
Professional Membership
Zeta Phi Beta Sorority, Inc.
Public Relations Chair: Midwestern Region
Assistant State Director | Youth Auxiliary Coordinator: State of Nebraska
Youth Auxiliary Committee Chair | Youth Auxiliary Advisor: Beta Psi Zeta Chapter
Treasurer | Fundraising Chair: Tau Alpha Chapter
Timeline
Program Associate
University of Nebraska- Lincoln
08.2022 - Current
Financial Aid Service Specialist
Metropolitan Community College
08.2021 - 07.2022
Universal Banker
Cobalt Credit Union
06.2018 - 07.2021
Master of Arts - Business Administration
Eastern University
Master of Arts - Human Services: Executive Leadership
Liberty University
Bachelor of Science - Communications
University of Nebraska At Omaha
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