Lexus Owens

• 
  
• Evaluated client eligibility for various assistance programs, ensuring compliance with state regulations.

• Review and verify applications, income documentation, and supporting records

•Conduct client interviews to obtain accurate household and financial information

•Maintain detailed and confidential case records within eligibility systems

• Explain benefit programs, reporting requirements, and participant responsibilities

•Resolve discrepancies, documentation issues, and client inquiries in a timely manner

• Ensure compliance with policies, deadlines, and quality assurance standards

• Manage a high-volume caseload while maintaining accuracy and attention t

• Processed applications and maintained accurate records in electronic case management system.
• Collaborated with social workers to resolve complex cases and improve service delivery efficiency.
• Provided training and mentorship to new staff on eligibility determination processes and policies.

• Coordinated daily schedules
• Supervise employee annual evaluation
• Conduct supervisor training on how to deescalate issues ,
• Employed and trained new recruits according to established guidelines to improve efficiency and productivity.
• Conducting training for remote sites , writing reports , customer service
• Implemented new security protocols to prohibit trespassing and increase safety.
• Conducting CCTV training on cameras to investigate loss, fraud, theft and abuse by personnel or visitors.
• Supervised property entrances and exits and monitored employee safety.
• Reported daily activity, incidents and irregularities, including equipment and property damage, theft and presence of unauthorized persons and daily scans
• Supervised daily dispatch operations, ensuring timely delivery and adherence to service standards.
• Utilized dispatch management software to track shipments, monitor progress, and generate reports.
• Collaborated with other departments to address issues impacting overall operational performance, fostering positive interdepartmental relationships.
• Managed a team of dispatchers, promoting teamwork, accountability, and high-performance standards.

• Schedule booking with shipping lines
• Process paperwork for hazmat products
• Accelerated paperwork processing to develop a more effective filing system
• Verified and updated account information in company computer system
• Transferred completed work to operation managers for review and approval
• Maintained records by creating monthly reports, closing terminated records and performing chart audits
• Verified and logged deadlines in response to daily inquiries and requests
• Input client information into spreadsheets and company database to provide leaders with quick access to essential client data
• Collected and input clients data into our Freight database
• Printed, picked and packed items for shipment according to tight schedules
• Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations
• Designed and implemented techniques to reduce time and costs required to obtain and move goods
• Checked items into computer system, printed labels and directed to storage locations
• Outstanding problem solving skills

• Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction
• Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures
• Tracked and submitted employee time sheets to accounting department for payroll processing
• Guided administrative and professional staff through computer and software problems
• Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence
• Managed building access and supplied key cards to employees and visitors
• Conducting interview for new hires
• Oversaw training and daily performance of 20 or more staff

• Jamba Juice Miami, fl Open and close store
• Assemble store at opening
• Create schedule
• Train newly hired team
• Take customer complainants
• Inventory and stock prevention

• Greeting customer as they arrive the store providing them with assistance.
• Advertise boosts and baked goods.
• Recommend new product.
• Recorded customer orders and repeated them back in a clear, understandable manner.
• Take payment in exchnage of items sold.