Years of customer service experience
Lexus Sampson
Data entry specailist
Inkster,MI
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry- leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve problems and maintain long-term loyalty.
Overview
5
5
2
2
Years of data entry experience
Work History
Data Entry Specialist
Aston Carter
02.2022 - 12.2023
- Adhering to best data management practices and maintaining a high standard of accuracy and efficiency.
- Organize existing data in a spreadsheet, using various sources to input into the data base.
- Communicated with management and co workers using microsoft teams.
- Checked and corrected data for accuracy, completeness and consistency.
- Maintained confidentially and security of the data.
- Kept record of all data, reported issues with supervisors if further correctness.
Customer Service Scheduling Specialist
Wayne Western Family Health Center
08.2019 - 11.2021
- Handle both inbound and outbound scheduling calls based on department, service level goals and address customer’s concerns in a satisfactory manner.
- Verified insurance benefits and obtained precertification/authorization as necessary.
- Determined and accepted required payments, including co-pays and deductibles, or refers to financial counselors for follow up.
- Ensured that all necessary demographics, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
Customer Service Representative
DISH
09.2018 - 08.2019
- Established long-term customer relationships by providing exceptional service and one-call resolution.
- Maintained strong knowledge of wireless products, accessories and pricing plans as well as providing product suggestions to sell products and services to customers.
- Resolved billing and service issues for DISH customers. Kept customer and system account information accurate and current to support timely resolutions for concerns.
Education
High School Diploma -
Henry Ford High School
Detroit, MI06.2016
Skills
- Data Reporting
- Spreadsheet Management
- Microsoft Office Proficiency
- Critical thinking
- Appointment scheduling
- Sales support
- Customer service orientation
- Software proficiency
- Problem-solving abilities
- Attention to detail
- Time management
- Quality assurance
- Technical support
- Customer feedback analysis
- Customer Service
Timeline
Data Entry Specialist
Aston Carter
02.2022 - 12.2023
Customer Service Scheduling Specialist
Wayne Western Family Health Center
08.2019 - 11.2021
Customer Service Representative
DISH
09.2018 - 08.2019
High School Diploma -
Henry Ford High School