Lexus Smith
Castroville,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Customer Care Specialist
Harland Clarke
San Antonio
07.2017 - Current
- Offering additional products and services to meet customer needs
- Ensuring security and privacy of customer and banking information
- Banking navigation.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Answered customer inquiries regarding billings, payments, account status.
- Assisted in developing strategies for improving collections processes.
- Provided support to other departments within the organization as needed.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed marketing strategies for existing products, services and new product launches.
Customer Service Representative
Texas Health & Human Services
San Antonio
01.2015 - 10.2016
- Assisted clients with applications and renewal of state benefits
- Performed initial assessments of clients to determine eligibility for services and resources.
- Attended meetings and participated in staff development training activities.
- Obtained income, asset and financial information to determine program eligibility.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Education
High School Diploma -
Southwest Preparatory HS
05-2014
Skills
- Customer service
- Organizational skills
- Billing Processes
- Customer Assistance
- Billing Problem Resolution
- Payment Processing
- Product Sales
- Inbound And Outbound Calling
- Data Entry Mastery
- Order Fulfillment
- Tech Support
- Strategic Marketing
- Transactions
- Sales Growth
Additional Information
Skills Proficient in mMcrosoft office, Excel, Teams, Odyssey, and Ascend.
References
References available upon request.
Timeline
Customer Care Specialist
Harland Clarke
07.2017 - Current
Customer Service Representative
Texas Health & Human Services
01.2015 - 10.2016
High School Diploma -
Southwest Preparatory HS