Lexus Stevenson

This position requires loading of serial and model numbers into the system so the serials can be registered or claimed. It has helped to build experience working with SAP, PHDB and ServiceBench daily. It has also given experience working with Excel spreadsheets and DART, as well as Salesforce. It has required training in product registration, so it has given experience working with the registration site as well. It requires interaction with customers daily, being one of the main points of contact for model/serial loads.

• Manage approximately anywhere between 40-70 cases per day from customers.
• Reviewed outstanding requests and redirected workloads to complete projects on time.
• Assisted in training new staff members on company-specific warranty policies and procedures.

I was the main prep person, so I was in charge of making sure all of the deli meats, condiments and vegetables were freshly prepared and stocked.

• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.
• Collaborated with team members to complete orders.
• Accurately operated cash register to process customer payments.
• Improved customer satisfaction by providing friendly and efficient service at the register.
• Took orders, prepared meals, and collected payments.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Worked front counter, drive-thru and other areas.

• Worked front counter, drive-thru and other areas.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Collaborated with team members to complete orders.
• Accurately operated cash register to process customer payments.
• Took orders, prepared meals, and collected payments.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
• Operated cash register to ring up final bill and process various forms of payment.
• Assisted other team members to achieve goals.
• Kept drawer balanced by accurately processing cash, credit and debit payments.
• Brewed coffee and tea and changed out drink station syrups.

• Improved customer satisfaction by providing efficient and friendly service in a fast-paced environment.
• Increased employee retention by fostering a supportive work environment and offering constructive feedback on performance evaluations.
• Provided coaching and mentoring to employees.
• Collaborated with team members to complete tasks quickly during peak hours, minimizing wait times for customers.
• Supported smooth store operations by taking on additional responsibilities such as opening or closing procedures when needed.
• Maintained a clean dining area for guests, ensuring a positive experience with every visit.
• Demonstrated exceptional multitasking abilities while handling multiple orders simultaneously under high-pressure situations.
• Boosted sales by upselling menu items, suggesting popular choices, and promoting limited-time offers.
• Contributed to the development of new employees through comprehensive onboarding processes, including hands-on training and mentoring.
• Enhanced team efficiency by conducting hands-on training sessions for new crew members.
• Maintained high standards of cleanliness and hygiene, ensuring compliance with health and safety regulations.