Lexxana Wrbelis
Chicago,United States
Summary
Organized and dedicated professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
2
2
years of professional experience
Work History
Administrative Assistant of Leadership Gifts
The Salvation Army
10.2023 - Current
- As the Administrative Assistant for Leadership Gifts at The Salvation Army Divisional Headquarters in Chicago, I am responsible for streamlining file management processes to enhance organizational efficiency
- My role involves executing data processing tasks, compiling reports, and contributing to timely and accurate reporting
- I actively participate in special projects crucial for program implementation and serve as the primary contact for the organization, demonstrating professionalism in answering and directing phone calls
- I excel in appointment and meeting coordination, organizing schedules, planning meetings, and recording detailed minutes
- Proficient in written communication, I draft and distribute emails, memos, letters, faxes, and forms
- Additionally, I contribute to the preparation of regularly scheduled reports, showcasing a commitment to accurate documentation
- Noteworthy projects include collaborating on a major fundraising campaign, organizing special events, providing assistance in grant proposal preparation, and playing a key role in ensuring accreditation compliance
- Overall, I bring a high level of attention to detail, effective communication skills, and a commitment to administrative excellence to support the organization's goals.
Merchandising Team Leader
AMERICAN EAGLE OUTFITTERS INC.
06.2023 - 10.2023
- As a dedicated Merchandising Team Leader at American Eagle Outfitters, I expertly oversee the Visual Merchandising aspect of management, ensuring seamless execution of floorsets, meticulous scheduling, accurate payroll processing using ADP, and precise inventory auditing
- Leading a team of 8 individuals, I orchestrate their efforts to drive exceptional results, consistently surpassing daily sales goals
- Through proactive coaching and mentoring, I empower my staff to excel, while my focused approach on key performance indicators (KPIs) guarantees target achievement
- My comprehensive skill set and commitment to excellence uniquely position me to elevate the performance and impact of the team.
Client Care Coordinator
Haven Animal Hospital
11.2022 - 06.2023
- As a Veterinary Receptionist at Haven Animal Hospital, I successfully managed a demanding workload by efficiently handling an 8-line phone system while also fulfilling responsibilities that included printing written prescriptions and ensuring they were given to clients
- Proficient in AviMARK software, I seamlessly navigated its functionalities, complemented by my training in medication administration and dosage
- Beyond administrative tasks, I demonstrated exceptional care for animals by overseeing their boarding arrangements and well-being throughout their stay
- My role also encompassed coordinating appointments and surgical schedules, ensuring comprehensive pre- and post-procedure instructions were accurately communicated
- My diverse skill set and commitment to delivering top-notch service further contributed to the smooth operation of the hospital.
Consumer Relations Representative
Wolverine Worldwide
06.2022 - 11.2022
- As a seasoned Consumer Relations Representative, I excelled in maintaining a positive and empathetic demeanor, consistently upholding professionalism while interacting with customers
- My swift responsiveness to inquiries across multiple communication channels ensured seamless engagement
- Addressing concerns proactively, I adeptly resolved customer complaints and navigated product inquiries with in-depth knowledge
- My proficiency extended to efficiently processing orders, forms, applications, and requests, meticulously recording interactions, transactions, and feedback
- Collaboration was integral to my role, as I communicated and coordinated effectively with colleagues to enhance the customer service process
- My comprehensive understanding of the Salesforce platform facilitated streamlined operations, while my expertise in E-commerce Sales contributed to optimal customer experiences
- I further took on the responsibility of managing a team of junior customer service representatives, fostering their growth and maintaining high levels of customer satisfaction
- My commitment to professionalism and efficiency enabled me to provide top-tier customer support while continuously refining the customer service process.
Patient Care Coordinator
Spectrum Health
12.2021 - 10.2022
- As a dedicated Medical Receptionist, my role involved warmly greeting, effectively communicating with, and assisting visitors, staff, and patients, ensuring their needs were met through proper guidance
- Handling a 5-line phone system, I adeptly answered calls while providing information in a respectful and caring manner, tailored to individual requirements
- My responsibilities encompassed a range of clerical tasks, as well as executing special projects under specific guidance
- With meticulous attention to detail, I ensured timely and accurate completion of documentation, playing a vital role in maintaining organized and efficient operations within my areas of responsibility at the hospital
- Proficient in EPIC, I skillfully scheduled appointments and managed patient check-ins, contributing to a seamless patient experience
- Additionally, my training in insurance claims and contracts enhanced my ability to navigate and assist in the complexities of healthcare administration
- My commitment to delivering exceptional service and my familiarity with hospital processes were integral to my contributions in creating a well-functioning and patient-centered environment.
Education
Bachelor of Business Administration - BBA - Business/Corporate Communications
Grand Rapids Community College
05.2025
Skills
- Administrative Assistance
- Data Management
- Consultative Sales
- Data Entry
- Team Leadership
- Effective Communication
- Client Relations
- Project Coordination
- Office Management
- Invoice Processing
- Schedule Management
- Business Administration
Websites
References
References available upon request.
Languages
English
Native or Bilingual
Timeline
Administrative Assistant of Leadership Gifts
The Salvation Army
10.2023 - Current
Merchandising Team Leader
AMERICAN EAGLE OUTFITTERS INC.
06.2023 - 10.2023
Client Care Coordinator
Haven Animal Hospital
11.2022 - 06.2023
Consumer Relations Representative
Wolverine Worldwide
06.2022 - 11.2022
Patient Care Coordinator
Spectrum Health
12.2021 - 10.2022
Bachelor of Business Administration - BBA - Business/Corporate Communications
Grand Rapids Community College
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