Lexxi Tischner
Nephi,UT
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with various systems paired with outstanding active listening and multitasking abilities. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
AutoCAD Drafter
Jsitel
Nephi, UT
11.2021 - 04.2024
- Checked all dimensions on drawing sets before submission to ensure accuracy.
- Supported design staff with AutoCAD related issues.
- Edited existing CAD documents to meet project requirements.
- Collaborated with engineers, architects, and designers on design concepts.
- Performed complex calculations to ensure accuracy of drawings.
- Maintained organized archives of completed design projects.
- Kept to tight deadlines and forged strong team bonds to accomplish challenging objectives.
- Generated reports based on collected data from CAD files.
- Assisted in the development of construction plans and technical drawings.
- Designed and drafted unique commercial and residential floor plans utilizing AutoCAD, conferring with clients to establish vision and requirements.
- Updated architectural and mechanical drawing databases as needed.
Customer Service Representative
Rocky Mountain ATV
Payson, UT
07.2023 - 02.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Set up and activated customer accounts.
- Made outbound calls to obtain account information.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Restaurant Hostess
Texas Roadhouse Restaurant
Spanish Fork, UT
02.2023 - 07.2023
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Greeted customers and escorted them to their tables.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Managed reservations, waitlists, and special requests for large parties.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Answered telephone to provide dining information and take reservations.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Greeted guests and sat customers at tables or in waiting areas.
Customer Service Representative
Buckle
Spanish Fork, UT
03.2022 - 04.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Set up and activated customer accounts.
- Improved customer service wait times to mitigate complaints.
Education
High School Diploma -
Juab High School
Nephi, UT05-2022
Skills
- Problem-Solving Capabilities
- AutoCAD Certification
- Call Management
- Scheduling
- Complaint Resolution
- Paperwork Processing
- Data Collection
- Inbound and Outbound Calling
- Consultative Sales
- Appointment Scheduling
- Product Knowledge
- Documentation
- Customer Consulting
- Retail Sales Customer Service
- Team Development
- Coordination
- Positive and Professional
- Call Center Operations
- Schedule Mastery
- Complaint Handling
- Filing
Timeline
Customer Service Representative
Rocky Mountain ATV
07.2023 - 02.2024
Restaurant Hostess
Texas Roadhouse Restaurant
02.2023 - 07.2023
Customer Service Representative
Buckle
03.2022 - 04.2023
AutoCAD Drafter
Jsitel
11.2021 - 04.2024
High School Diploma -
Juab High School