Lexxie Jones
Las Vegas,Nevada
Summary
A highly motivated, productive and customer focused team player with strong communication,
interpersonal, organizational, time management, and problem solving skills. Energetic, adaptable,
reliable and dedicated with the ability to grasp and apply new procedures quickly; Organized and
able to prioritize tasks to meet deadlines and adapt readily to new challenges.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
ZipRecruiter
Las Vegas, NV
10.2021 - 05.2023
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Educated customers on special pricing opportunities and company offerings.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Consulted with customers to resolve service and billing issues.
Technical Support Representative
Asurion
Las Vegas, NV
08.2017 - 10.2019
- Provided customer and technical support in a prompt, courteous, and efficient manner.
Responsible for assessing the customer concerns and arranging solutions.
Educating the customer explaining device capabilities and other product offerings.
Engaging with the customer to understand their technology and sell protection / tech support
solutions.
Troubleshoot technical issues, evaluate concerns and issues in order to deploy solutions.
Communicate company policies and procedures to customers, Utilize call center technology to
input, track, and report customer issues.
Navigated company software programs, Able to understand the latest bugs and solutions in
newly released hardware and or operating systems.
Customer Service Representative
Crossmark
Las Vegas, NV
12.2015 - 02.2017
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Provided required weekly, monthly, and quarterly reports listing sales figures and client track
records.
Prevented store losses using awareness, attention to detail and integrity.
Consistently generated additional revenue through skilled sales techniques.
Organized weekly sales reports for the sales department to track product success.
Assisted customers with store and product complaints.
Regular sought opportunities to up sell and add on additional merchandise
Move Coordinator / Customer Service Representative
Slater Transfer & Storage
Las Vegas, NV
01.2008 - 09.2013
- Coordinated local, international and interstate shipments.
Scheduled estimate appointments assisted with all customer questions and concerns.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Worked with companies live support and diligently completed all assigned task.
Education
High School Diploma -
Lake Elsinore High School
06-1998
Skills
- Active listening
- Adaptability
- Attention to detail
- Conflict resolution
- Creativity
- Critical thinking
- Decision-making
- Effective communication
- Empathy
- Negotiation skills
- Open-mindedness
- Patience
- Persuasion
- Problem-solving
- Time management
- Ability to work efficiently without supervision
Timeline
Customer Service Representative
ZipRecruiter
10.2021 - 05.2023
Technical Support Representative
Asurion
08.2017 - 10.2019
Customer Service Representative
Crossmark
12.2015 - 02.2017
Move Coordinator / Customer Service Representative
Slater Transfer & Storage
01.2008 - 09.2013
High School Diploma -
Lake Elsinore High School