Lexy Collier

Poway,CA

Summary

Resourceful Customer Service known for high productivity and efficient task completion. Excel in conflict resolution, customer relationship management, and communication skills. Utilize active listening, empathy, and problem-solving to enhance customer satisfaction and loyalty. Committed to leveraging time management and adaptability to meet tight deadlines and unexpected challenges.

Overview

years of professional experience

Work History

Bartender

Mainstream Bar and Grill

Poway , CA

07.2020 - 08.2024

Developed and implemented staff training program to ensure quality customer service.
Greeted customers and provided excellent customer service.
Prepared alcoholic and non-alcoholic beverages according to recipe standards.
Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Maintained inventory of liquor, beer, wine, and other beverage items.
Provided drink suggestions to customers based on their preferences.
Processed payments accurately and efficiently with POS system.
Assisted in setting up the bar for service shift.
Kept track of all orders made by customers and communicated them promptly to kitchen staff.
Stocked ice bins and coolers as needed throughout shift.
Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Cleansed glasses with sanitizing solution after each use.
Performed opening and closing duties including restocking supplies.
Attended regular training sessions to stay updated on new products or trends.
Followed safety protocols while handling sharp tools or dangerous chemicals.
Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Developed good working relationships with fellow employees through effective communication.

Legal Assistant

Law Office of John F. Anderson

Del Mar, CA

08.2023 - 01.2024

Reviewed and prepared legal documents, such as contracts, pleadings, motions, briefs, memoranda of law and discovery requests.
Researched case law, statutes, regulations and other legal authorities to support assigned tasks.
Maintained client confidentiality in all matters.
Assisted with document production and deposition preparation.
Organized exhibits for trial proceedings.
Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
Greeted clients upon arrival at office and provided assistance as needed.
Updated databases with new information received from attorneys or clients.
Scanned physical documents into electronic format for storage in a secure database system.
Processed incoming mail on a daily basis.
Compiled financial records related to specific cases.
Answered phones promptly while providing courteous customer service.
Performed basic bookkeeping duties including tracking payments received from clients.
Ensured that all paperwork was properly filed according to established procedures.
Handled telephone calls, meeting plans and conference organization requirements.
Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
Managed office scheduling and kept accurate notes on deadlines, motions and other dates.
Filed pleadings and paperwork with court clerk to meet strict deadlines.

Server

Brigantine

Poway, CA

08.2019 - 03.2020

Greeted guests and provided menus.
Provided excellent customer service to ensure satisfaction.
Assisted in training new servers.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Prepared drinks according to standard recipes.
Took orders from customers accurately and in a timely manner.
Checked food before serving it to customers.
Delivered food orders promptly and courteously.
Monitored dining room for cleanliness and proper set-up at all times.
Responded efficiently to guest inquiries and complaints in a professional manner.
Accurately recorded orders on cash register and point-of-sale system.
Ensured that each guest was served courteously, quickly, and efficiently.
Performed opening and closing duties such as setting up the dining area, restocking supplies..
Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Handled money transactions accurately while following company procedures for handling cash payments.

Technical Support Representative

HME

Carlsbad, CA

03.2018 - 08.2018

Provided technical assistance to customers through phone, email and chat support.
Troubleshot customer inquiries related to software and hardware issues.
Resolved escalated customer service issues in a timely manner.
Assisted customers with installation of new hardware and software applications.
Diagnosed system errors and implemented solutions to resolve them.
Maintained detailed records of customer interactions and transactions.
Identified potential areas for improvement in existing products or services.
Created reports on customer complaints and feedback for management review.
Ensured compliance with company policies and procedures regarding technical support operations.
Recommended upgrades or additional features that could enhance user experience.
Utilized remote access tools to connect remotely with customers' systems when necessary.
Analyzed data from customer surveys to identify trends in customer needs and requests.

Education

High School Diploma -

Poway High School