Lexy Cravens
Orange Park
Summary
- Authorized to work in the US for any employer
- Diligent with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
The Inspiration Company
02.2025 - Current
- Develop and maintain relationships with new and existing customers.
- Present and demonstrate products or services to customers, highlighting benefits and value.
- Negotiate and close sales, ensuring customer satisfaction and meeting sales targets.
- Track sales progress, prepare reports, and maintain accurate customer records
- Stay up-to-date on product knowledge and market trends to effectively address customer needs.
- Collaborate with the marketing team to align strategies and campaigns.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Bakery Associate
Tough Guys Cookies
07.2024 - 02.2025
- Utilized proper kitchen materials to create bakery products
- Maintained cleanliness and organization of work area, including proper storage of ingredients and supplies
- Collaborated with team members to fulfill customer orders accurately and efficiently within specified timeframes
- Followed food safety guidelines at all times to ensure the production of safe products for customers
- Provided exceptional customer service by answering inquiries about bakery products and offering recommendations based on customer preferences
- Ensured food safety compliance by following strict guidelines for storage, handling, and preparation of baked goods.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
Deli Associate/Bakery Associate
Winn-Dixie
08.2023 - 07.2024
- Assists shoppers at the deli/bakery counter by recommending products suited to their tastes
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cake decorating
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
BOH/FOH
Chick-fil-A
07.2022 - 07.2023
- Learned every back of house position
- Able to physically maintain a fast pace for extended periods of time
- Assisted in keeping the kitchen clean at all times
- Executed food safety and adhered to local health department guidelines at all times
- Kept up to date on current promotions and new products
- Handled payments
- Provided customer service
- Worked at 3 different locations
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
Sales Associate
Dillard's Retail Department Store
09.2021 - 02.2022
- Having up to date knowledge on new products/brands in store to effectively assist customers
- Assisting customers by recommending products that best suit their needs, interests, and tastes
- Working collaboratively with other associates to meet sales goals
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
Front Service Clerk/Cashier
Publix
07.2020 - 10.2021
- Providing excellent communication to customers and being attentive to their needs
- Keeping an organized and clean store for customers
- Enhanced customer satisfaction by providing efficient and friendly front-end services.
- Assisted customers with locating desired products within the store, enhancing their overall shopping experience.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Dental Hygiene
FSCJ
Jacksonville, FL05.2025
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Store cleaning
- Cash handling
- Work ethic and integrity
- Ingredient knowledge
- Food safety
Accomplishments
- Exceeded monthly quota 12 times in sales positions
- Collaborated with team of 2 in the development of an Amazon order for over 1,000 people
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- Driver's License
- Food Handler Certification
Languages
English
Native or Bilingual
Timeline
Sales Associate
The Inspiration Company
02.2025 - Current
Bakery Associate
Tough Guys Cookies
07.2024 - 02.2025
Deli Associate/Bakery Associate
Winn-Dixie
08.2023 - 07.2024
BOH/FOH
Chick-fil-A
07.2022 - 07.2023
Sales Associate
Dillard's Retail Department Store
09.2021 - 02.2022
Front Service Clerk/Cashier
Publix
07.2020 - 10.2021
Dental Hygiene
FSCJ
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