Lexy Devitt
Minneapolis,MN
Summary
Dynamic team leader and client support specialist with a proven track record at Bridgewater Bank, adept at multitasking in high-stress environments and fostering excellent client rapport. Demonstrated ability to exceed performance metrics, mentor teams, and resolve escalated issues, blending strong verbal communication with effective problem-solving skills. I am reliable, possess a positive attitude, and am eager to welcome a new career challenge.
Overview
6
6
years of professional experience
Work History
Animal Care Service Worker
Lakes Area Dogs
St. Louis Park, MN
11.2024 - Current
- Manage and care for a large number of dogs on a daily basis
- Assist clients in troubleshooting behavioral issues that may arise during walks or at home by offering insights and recommendations from experience as a professional dog walker
- Personalized in-home care for dogs that require overnight sitting for extended periods of time and addressing schedules, feedings, walks, and any concerns promptly and efficiently
- Conduct pre-walk assessments to evaluate each dogs' readiness for a walking regimen and work with clients to identify any potential risks or hazards
Client Support Specialist
Bridgewater Bank
St. Louis Park, MN
04.2023 - 11.2024
- Answered and assisted 40-60 incoming phone calls daily
- Managed multiple email inboxes and responded promptly to assist clients and non-clients with their inquiries and requests
- Achieved high levels of multitasking to
- Collaborated closely with members of cross-functional teams to ensure comprehensive resolutions for client concerns
- Provided technical support for colleagues in other departments as well as assisted with training and onboarding members of my direct team
- Achieved high levels of customer satisfaction, consistently meeting and exceeding performance metrics with phone calls answered, emails handled, and tasks managed
- Actively participated in weekly team meetings, contributing valuable insights from dealing directly with client interactions and working closely with other departments across the bank
Retail Sales Supervisor
Doc Martens
Bloomington, MN
10.2018 - 03.2023
- Opened and closed store independently as a key holder and prepared nightly bank drop, as well as reconciling register drawers at the beginning and end of each shift
- Resolved escalated customer issues swiftly, maintaining strong relationships with loyal customers while preserving company reputation
- Possessed a high level of product knowledge to efficiently answer any customer inquiries and personalize a shopping experience to the individual(s) of a largely diverse customer population
- Mentored and trained new employees, resulting in a more knowledgeable and efficient sales team
- Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure a smooth functioning team at all times
Education
Veterinary Assistant Certification - Veterinary Medicine
Animal Behavior College
Santa Clarita, CA06-2019
Bachelor of Arts - Vocal Performance
Oklahoma City University
Oklahoma City, OK05-2016
Skills
- Ability to multitask in a high-stress environment
- Quick and eager learner with strong verbal and written communication skills
- Dependable team leader with empathy and patience
- Support inquiry assistance with excellent client rapport
Timeline
Animal Care Service Worker
Lakes Area Dogs
11.2024 - Current
Client Support Specialist
Bridgewater Bank
04.2023 - 11.2024
Retail Sales Supervisor
Doc Martens
10.2018 - 03.2023
Veterinary Assistant Certification - Veterinary Medicine
Animal Behavior College
Bachelor of Arts - Vocal Performance
Oklahoma City University