Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lexy Devitt

Minneapolis,MN

Summary

Dynamic team leader and client support specialist with a proven track record at Bridgewater Bank, adept at multitasking in high-stress environments and fostering excellent client rapport. Demonstrated ability to exceed performance metrics, mentor teams, and resolve escalated issues, blending strong verbal communication with effective problem-solving skills. I am reliable, possess a positive attitude, and am eager to welcome a new career challenge.

Overview

6
6
years of professional experience

Work History

Animal Care Service Worker

Lakes Area Dogs
11.2024 - Current
  • Manage and care for a large number of dogs on a daily basis
  • Assist clients in troubleshooting behavioral issues that may arise during walks or at home by offering insights and recommendations from experience as a professional dog walker
  • Personalized in-home care for dogs that require overnight sitting for extended periods of time and addressing schedules, feedings, walks, and any concerns promptly and efficiently
  • Conduct pre-walk assessments to evaluate each dogs' readiness for a walking regimen and work with clients to identify any potential risks or hazards

Client Support Specialist

Bridgewater Bank
04.2023 - 11.2024
  • Answered and assisted 40-60 incoming phone calls daily
  • Managed multiple email inboxes and responded promptly to assist clients and non-clients with their inquiries and requests
  • Achieved high levels of multitasking to
  • Collaborated closely with members of cross-functional teams to ensure comprehensive resolutions for client concerns
  • Provided technical support for colleagues in other departments as well as assisted with training and onboarding members of my direct team
  • Achieved high levels of customer satisfaction, consistently meeting and exceeding performance metrics with phone calls answered, emails handled, and tasks managed
  • Actively participated in weekly team meetings, contributing valuable insights from dealing directly with client interactions and working closely with other departments across the bank


Retail Sales Supervisor

Doc Martens
10.2018 - 03.2023
  • Opened and closed store independently as a key holder and prepared nightly bank drop, as well as reconciling register drawers at the beginning and end of each shift
  • Resolved escalated customer issues swiftly, maintaining strong relationships with loyal customers while preserving company reputation
  • Possessed a high level of product knowledge to efficiently answer any customer inquiries and personalize a shopping experience to the individual(s) of a largely diverse customer population
  • Mentored and trained new employees, resulting in a more knowledgeable and efficient sales team
  • Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure a smooth functioning team at all times

Education

Veterinary Assistant Certification - Veterinary Medicine

Animal Behavior College
Santa Clarita, CA
06-2019

Bachelor of Arts - Vocal Performance

Oklahoma City University
Oklahoma City, OK
05-2016

Skills

  • Ability to multitask in a high-stress environment
  • Quick and eager learner with strong verbal and written communication skills
  • Dependable team leader with empathy and patience
  • Support inquiry assistance with excellent client rapport

Timeline

Animal Care Service Worker

Lakes Area Dogs
11.2024 - Current

Client Support Specialist

Bridgewater Bank
04.2023 - 11.2024

Retail Sales Supervisor

Doc Martens
10.2018 - 03.2023

Veterinary Assistant Certification - Veterinary Medicine

Animal Behavior College

Bachelor of Arts - Vocal Performance

Oklahoma City University

Similar Profiles

CREATE PROFILE
Lexy Devitt