Lexy Gutierrez
Rio Grande City,TX
Summary
Fourth-year BSN nursing student with 2 years of clinical experience and 5 years of customer service experience in fast-paced environments, including leadership and management responsibilities. Skilled in multitasking, problem-solving, and teamwork. Seeking an acute care position where I can apply my clinical skills and provide safe, compassionate, patient-centered care to high-acuity and medically complex patients.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Trainer
Whataburger Restaurants L&c
Rio Grande City, TX
08.2023 - 09.2024
- Developed training materials to enhance staff knowledge and operational efficiency.
- Delivered hands-on training sessions for new team members to ensure adherence to safety protocols.
- Monitored trainees' progress, providing feedback to foster continuous improvement and confidence.
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Collaborated with management to identify skill gaps and tailor training programs accordingly.
Team Member
Whataburger Restaurants L&c
Rio Grande City, TX
07.2021 - 08.2023
- Delivered exceptional customer service in fast-paced environment, ensuring customer satisfaction and loyalty.
- Operated cash register accurately, processing transactions efficiently while maintaining a balanced drawer.
- Collaborated with team members to maintain cleanliness and organization of dining area and kitchen facilities.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
Shift Leader
Church's Chicken
Rio Grande City, TX
07.2020 - 08.2021
- Supervised daily operations to ensure efficient workflow and adherence to company standards.
- Managed inventory levels, ensuring stock availability while minimizing waste.
- Implemented process improvements that enhanced customer service efficiency during peak hours.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Team Member
Church's Chicken
Rio Grande City, TX
07.2019 - 07.2020
- Executed customer transaction processing with precision and efficiency at point of sale.
- Navigated rapidly changing tasks and priorities, ensuring seamless workflow in a high-pressure environment.
- Fostered connections with customers to enhance loyalty and retention.
- Collaborated with team members to ensure smooth operation during peak hours.
Education
Bachelor of Science - Nursing
The University of Texas Rio Grande Valley
Edinburg, TXSkills
- Nursing assessments
- Vital sign monitoring
- Medication administration
- IV insertion
- Foley insertion
- Direct patient care
- Customer Service
- Active Listening
- Effective complaint resolution
- Problem solving in high stress situations
- Adaptability in dynamic environment
- Team leadership
- Coaching and mentoring
- Teamwork and collaboration
- Effective multitasking skills
Languages
English
Native or Bilingual
Spanish
Professional Working
Certification
- BLS - Basic Life Support
Timeline
Team Trainer
Whataburger Restaurants L&c
08.2023 - 09.2024
Team Member
Whataburger Restaurants L&c
07.2021 - 08.2023
Shift Leader
Church's Chicken
07.2020 - 08.2021
Team Member
Church's Chicken
07.2019 - 07.2020
Bachelor of Science - Nursing
The University of Texas Rio Grande Valley