Lexy Hairston
WINSTON SALEM,North Carolina
Summary
A seasoned leader with a passion for developing strategic plans and building high-performing teams to pursue a collective goal. Skilled in collaborating with other leadership team members to develop sales and revenue plans to drive operational success. Confident in the ability to impact success at all levels of an organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Director
Chic-Fil-A
07.2023 - 11.2023
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Established departmental performance goals and provided feedback for underperforming areas.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
- Reduced operational risks while organizing data to forecast performance trends.
General Manager
Meritage Restaurant
03.2022 - 07.2023
- Increased revenue streams by lowering costs, managing schedules, and conducting variance and risk analysis to identify and correct problems
- Encouraged team members to work together to achieve profit and performance objectives
- Improved operational success by hiring the right people, providing excellent training, adhering to food safety and sanitation regulations, and providing prompt customer service
- Coordinated hiring events every quarter throughout the Clemmons and Winston-Salem area
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Supervising the cleaning and maintenance of all equipment and facilities, as well as ensuring compliance with all health and safety regulations
Team Leader
Chick-fil-A
08.2019 - 06.2022
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
- Worked with team to identify areas of improvement and devised solutions based on findings
- Built strong relationships with customers through positive attitude and attentive response
- Mentored and guided employees to foster proper completion of assigned duties
- Cross-trained and provided backup for Directors
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
- Demonstrated knowledge of company mission and goals and guided employees in reaching objectives aligned with company core values
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Optimized customer support by establishing a collaborative service environment
- Trained the team on all aspects of the company's operating procedures and services.
- Developed open and professional relationships with team members, which aided in the quick resolution of issues and conflicts.
Cashier
American Eagle Outfitters, Inc
03.2019 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintain a clean, organized inventory and curated displays of rotating seasonal clothing and accessories
- Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction
- Happily guide customers through the process of successfully finding their ideal styles and sizes
- Meticulously handled POS system transactions including credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow
- Actively stay informed about the latest sales offerings and loyalty programs
- Provided positive first impressions to welcome existing, new, and potential customers
Education
Associate of Arts - Marketing
Forsyth Technical Community College
Winston-salem, NC04.2025
High School Diploma -
West Forsyth High School
Clemmons, NC06.2020
Skills
- Staff Development
- Sales Expertise
- Food Preparation and Safety
- Labor Cost Controls
- Staff Training
- Staff Management
- Financial Management
- Organizational Development
- Customer Relationship Management
Accomplishments
- Gained leadership opportunities at a steady rate by mentoring with other leadership team members in all areas of the day-to-day operations
Certification
- Gained my ServSafe Certification in 2022 with an expiration date of 2028
Timeline
Director
Chic-Fil-A
07.2023 - 11.2023
General Manager
Meritage Restaurant
03.2022 - 07.2023
Team Leader
Chick-fil-A
08.2019 - 06.2022
Cashier
American Eagle Outfitters, Inc
03.2019 - 08.2019
Associate of Arts - Marketing
Forsyth Technical Community College
High School Diploma -
West Forsyth High School
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