Lexy Dominguez
Volga,SD
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Centralized Scheduler
Radiology Partners
01.2024 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing wait times.
- Collaborated with healthcare professionals to optimize patient flow.
- Developed process controls and metrics for daily management of call center.
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
Solutions Specialist
WEX Health
12.2021 - Current
- Resolved customer account and billing problems.
- Mitigated obstacles efficiently to improve overall customer satisfaction ratings.
- Performed updates, installed new components and set up programs.
- Set up appointments for additional support.
- Streamlined processes in collaboration with department team members.
- Reduced case backlog by expediting resolutions.
- Coordinated between various entities to manage cases.
- Upheld high standards of productivity and quality in operations.
Client Service Specialist
SGS North America Inc.
01.2020 - 11.2021
- Managed and updated physical and digital client account information to keep records accurate and current.
- Tracked down sources of special products and services to meet customers' special needs.
- Audited customer account information to identify issues and develop solutions.
- Trained users to operate and manage hardware and software.
- Created and updated training materials and procedures.
- Delivered translation services to clients.
- Troubleshot problems with equipment, devices or products.
- Kept production logs and maintained job material inventory.
- Wrote reports about processes and presented to executives.
Receptionist/Personal Lines
Hawley Insurance Services
08.2019 - 01.2020
- Answered and directed incoming calls using multi-line telephone system.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Pulled and organized requested documentation.
- Informed and educated prospects about coverage, changes and exclusions.
- Kept records and policy renewals up to date.
- Managed personal lines transactions.
Education
High School Diploma -
Chester High School
Chester, SDSkills
- Attention to Detail
- System Performance Assessments
- Resolving Problems and Incidents
- Customer Relationship Management
- Teamwork and Collaboration
- Multitasking and Prioritization
- Tracking and Documentation
- Organizational Skills
- Computer Skills
- Critical Thinking
- Verbal and Written Communication
- Problem-Solving
- Maintaining confidentiality
- Follow-up skills
- Deadline-oriented
- Data entry proficiency
- Bilingual
- Account Management
Timeline
Centralized Scheduler
Radiology Partners
01.2024 - Current
Solutions Specialist
WEX Health
12.2021 - Current
Client Service Specialist
SGS North America Inc.
01.2020 - 11.2021
Receptionist/Personal Lines
Hawley Insurance Services
08.2019 - 01.2020
High School Diploma -
Chester High School