Jamie McTighe
Research Remediation Analyst II
Martinsburg,WV
Overview
21
21
years of professional experience
Work History
Senior Loan Servicing Rep. - Title Litigation
Wells Fargo
Frederick, MD
01.2020 - 06.2026
- Coordinated closely with legal counsel and regulatory agencies to ensure full compliance with all applicable laws, rules, and guidelines governing loan servicing operations.
- Successfully resolved complex title issues in collaboration with legal counsel involving delinquent mortgage loans.
- Oversaw loan servicing operations, ensuring compliance with regulatory standards and internal policies.
- Collaborated with cross-functional teams to resolve complex borrower issues, fostering strong client relationships.
- Actively participated in ongoing professional development opportunities to further enhance expertise in the field of loan servicing.
- Maintained strict adherence to established guidelines governing confidentiality, privacy, and data security within the loan servicing department.
Research Remediation Analyst
Wells Fargo
Frederick, MD
01.2012 - 01.2020
- Analyzed data to identify trends, supporting strategic decision-making for operational enhancements.
- Mentored junior analysts on research methodologies and best practices in remediation strategies.
- Served as subject matter expert on various initiatives aimed at reducing instances of non-compliance or customer dissatisfaction.
- Conducted thorough investigations for accurate resolution of complex cases, enhancing client satisfaction.
- Maintained detailed records of case investigations, ensuring proper documentation for audit purposes.
- Managed multiple projects concurrently, consistently meeting deadlines while maintaining high-quality work standards.
- Successfully resolved escalated customer complaints by conducting thorough research and providing timely feedback.
Legal Secretary
Scales Law Offices
Martinsburg, WV
01.2011 - 01.2012
- Managed scheduling and calendar coordination for multiple attorneys.
- Organized and maintained filing systems for case files and legal records.
- Processed incoming mail and directed communications to appropriate parties.
- Prepared materials for court hearings, depositions, and client meetings.
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Organized files for court proceedings.
Loan Servicing Specialist
Wells Fargo
Frederick, MD
01.2005 - 01.2011
- Collaborated with team members to streamline loan servicing workflows.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Working with outside counsel to complete home conversions from personal property to real property.
- Property tax research: customer inquiries and issues.
Skills
- Attention to detail
- Problem-solving abilities
- Time management
- Multitasking
- Customer service
- Teamwork
- Reliability
- Verbal and written communication
- Strong work ethic
- Works Well Under Pressure
Timeline
Senior Loan Servicing Rep. - Title Litigation
Wells Fargo
01.2020 - 06.2026
Research Remediation Analyst
Wells Fargo
01.2012 - 01.2020
Legal Secretary
Scales Law Offices
01.2011 - 01.2012
Loan Servicing Specialist
Wells Fargo
01.2005 - 01.2011
Work Preference
Job Search Status
Open to workDesired start date: Immediately
Desired Job Title
Senior Loan Servicing Rep. - Title LitigationResearch Remediation AnalystLegal Secretary Loan Servicing SpecialistWork Type
Full TimeLocation Preference
RemoteHybridLocation: Martinsburg, WV, USWinchester, VACharles Town, WV
Open to relocation: No