Lexy McTighe
Martinsburg
Summary
Dynamic and results-driven professional with extensive experience at Sheetz, excelling in inventory management and cash flow accuracy. Proven track record in enhancing customer satisfaction and fostering team collaboration. Strong communicator with exceptional organizational skills, dedicated to driving operational excellence and achieving strategic growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Sheetz
12.2023 - Current
- Assisted with opening a new store location.
- Assisted in interviewing, hiring, and training new staff on company policies and operational procedures.
- Collaborate with the management team to develop strategic plans for store growth and improvement.
- Collaborate with team members to enhance customer service experiences during peak hours.
- Supervise day-to-day operations to meet performance, quality and service expectations, per Food Safety/Quality Assurance.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash flow, increasing accuracy, and decreasing discrepancies.
- Used TCF surveys to improve customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Understand the importance of creating Build-to's and managing margins to improve organization and inventory levels.
Supervisor
Sheetz
01.2020 - 04.2023
- Promoted within one year based on strong work ethic, reliability, and performance.
- Supervised daily operations, ensuring adherence to safety protocols and company policies, per Food Safety/Quality Assurance.
- Demonstrated flexibility by covering diverse shifts to meet staffing needs and support team operations.
- Thrived in dynamic, fast-paced settings by staying composed and solution-oriented.
- Trained new employees and delegated daily tasks and responsibilities.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Salesperson
Sheetz
01.2019 - 01.2020
- Developed strong relationships with customers to enhance customer loyalty and retention.
- Trained new team members on customer service practices.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Meet Sheetz standards with cleanliness and daily operations.
Education
Bachelor of Arts - Business Administration
University of Arizona
Tucson, AZ04-2027
Skills
- Inventory management
- Cash management
- Proficient in Microsoft software
- Expert in Sheetz software
- Maintaining stock levels
- Product pricing
- Resets and Rollouts
- Time management
- Excellent communication
- Organizational skills
Certification
ServSafe Certification
Timeline
Assistant Manager
Sheetz
12.2023 - Current
Supervisor
Sheetz
01.2020 - 04.2023
Salesperson
Sheetz
01.2019 - 01.2020
Bachelor of Arts - Business Administration
University of Arizona