Lexy Plotkin
Thousand Oaks,CA
Summary
Friendly and dedicated Cal-Poly SLO student with a demonstrated commitment to providing great customer service. Strong organizational and problem solving abilities. Well-rounded and professional team player dedicated to hard work and creating a positive customer experience.
Overview
3
3
years of professional experience
Work History
Customer Service and Operations
Natural Cafe
04.2023 - 09.2023
- Provided exceptional support for customers with professional and helpful demeanor and positive attitude.
- Handled customer complaints professionally, working towards mutually agreeable resolutions while preserving the company''s reputation.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Enhanced guest experience with exceptional service and positive demeanor during dining experience.
Event Coordinator
Outdoor Movies By You
05.2020 - 09.2022
- Worked to plan, setup, and dismantle movie screens, party accessories and all aspects of event management.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns in a timely and professional manner.
- Communicated with customers about planning details and kept the party accessories organized to maintain good customer service.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
Education
High School Diploma -
Cal-Poly SLO Business Administration Major
San Luis Obispo, CA06.2027
Skills
- Excellent customer service
- Strong organizational skills
- Teamwork and Collaboration
- Problem-Solving
Extracurricular Activities
Odyssey of the Mind, 09/10/11/12, 4, 36, Creative problem solving STEM competition focused around team members working together to present a predefined long-term problem and a spontaneous solution. Camp Harmony Counselor, Summer 11/Summer 12, 50, 1, Camp Harmony is a program that creates an opportunity for underprivileged kids from impoverished areas in Los Angeles to attend sleep away camp free of cost. All the counselors are high school volunteers that act as role models and mentors for the kids. Thousand Oaks Library Tutor, 10/11/12, 2, 30, Help elementary school students with various school tasks in subjects such as math, english, and social studies. Took on the role of youth tutor leader as a mentor and train new high school volunteers. Learn to teach young students and create meaningful connections. Thousand Oaks Library Summer Reading Program Volunteer, Summer 11/Summer 12, 8, 3, Managed informational booth. Answer questions, organize winners, reward prizes, and assist visitors for the library’s Summer Reading Program. The program tracks students’ reading over the summer and rewards them for a certain amount of hours they read. Learn to organize large groups of people and their awards.
Timeline
Customer Service and Operations
Natural Cafe
04.2023 - 09.2023
Event Coordinator
Outdoor Movies By You
05.2020 - 09.2022
High School Diploma -
Cal-Poly SLO Business Administration Major
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