Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lexy Romero

Summary

Dynamic sales associate with a solid history of achieving sales targets and cultivating lasting client relationships. Skilled in understanding customer requirements and delivering effective solutions that drive sales success. Excellent communicator and negotiator, dedicated to maintaining customer satisfaction and loyalty. Utilizes in-depth market knowledge to inform sales strategies and enhance overall performance.

Overview

4
4
years of professional experience

Work History

Kiosk Sales Consultant

Verizon
Levelland
12.2024 - Current
  • Landed new customer accounts through consistent combination of perseverance, dedicated cold calling, and exceptional service.
  • Analyzed customer needs and preferences to recommend appropriate products and solutions to meet their requirements.
  • Handled credit and debit card payment processing to complete purchasing experience.
  • Worked with fellow sales team members to achieve group targets.
  • Ensured customer satisfaction by providing follow-up support after purchases.
  • Participated in regular training sessions on new products, services, and industry trends.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
  • Generated daily reports on sales activities for management review.
  • Recruited, hired and trained new hires to optimize profitability.

TLE Service Writer

Walmart
Levelland
05.2023 - 07.2025
  • Managed inventory levels of parts required for servicing vehicles.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Scheduled and coordinated work for many customers each day in fast-paced setting.
  • Followed up with customers after service was completed to ensure satisfaction.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Presented accurate estimates to inform customers of service charges and expectations.
  • Discussed options with customers, helping each make optimal choices for individual needs.
  • Assisted in resolving customer complaints related to repair services or billing issues.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted add-on services to increase department revenue, increasing bills on average.
  • Mentored junior team members and managed employee relationships.
  • Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.
  • Inspected vehicles to identify any issues or damage that needed to be addressed.
  • Updated databases with new and modified customer data.
  • Consulted with technicians regarding any additional work that may be necessary on a particular job.

Automotive Technician

Walmart
Levelland
07.2023 - 12.2024
  • Completed standard inspections to assess wear and damage to vehicles.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Updated and maintained databases with current information.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Conducted routine maintenance and repairs on tires, and oil/lube services.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Hardware Sales Associate

Higginbotham Brothers,LLC d.b.a. JaniKing
Levelland
05.2022 - 05.2023
  • Described merchandise and explained use, operation and care.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Greeted customers to determine wants or needs.
  • Answered incoming phone calls from customers regarding product information or availability.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Provided customer service support for store operations, including returns and exchanges.
  • Processed cash and credit transactions accurately at checkout counter.
  • Adhered to safety standards while handling heavy equipment or hazardous materials within the store environment.
  • Resolved customer complaints promptly and professionally while maintaining a positive attitude.
  • Worked collaboratively with team members to meet company goals.
  • Handled returns and exchanges according to company policies.
  • Maintained accurate records of customer purchases for future reference.
  • Performed daily inventory checks of all merchandise on the sales floor.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Maintained records related to sales for store management.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Completed day-to-day duties accurately and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed inventory and supplies to ensure materials were available when needed.

Hot Bar Cook

United Supermarkets
Levelland
11.2021 - 05.2022
  • Rotated stock to ensure freshness of ingredients used in dishes served at the hot bar.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Consistently provided excellent customer service while interacting with guests.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Assisted other cooks with meal preparations when needed.
  • Checked temperature of freezers and refrigerators to maintain proper storage of cold items.
  • Safely operated ovens, grills, and other kitchen equipment to minimize accidents.
  • Plated dishes according to presentation requirements set by management.
  • Monitored food temperatures to ensure safe consumption standards were met.
  • Adhered strictly to health codes when handling food products and equipment.
  • Sanitized workstation before and after shift to prevent illness and food contamination.
  • Ensured that all prepared meals met quality standards prior to serving them to customers.
  • Received and stored food and supplies.
  • Set up work stations prior to restaurant opening to improve speed during busy periods.
  • Maintained a clean work area, including all cooking surfaces and utensils.

Data Entry Clerk

South Plains College
Levelland
07.2021 - 11.2021
  • Obtained scanned records and uploaded into company databases.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Collected and organized information for entry, prioritizing entries to increase efficiency.
  • Transferred data from hard copies to digital databases, organizing information in new formats.
  • Maintained confidentiality of sensitive information.
  • Verified accuracy and completeness of data entry into the database system.
  • Operated various office equipment such as scanners, printers. when required.
  • Organized and filed data in appropriate locations for easy access to essential information.
  • Researched and obtained further information for incomplete documents.
  • Updated existing records with new or revised information as needed.

Education

High School Diploma -

Levelland High School
Levelland, TX
05-2021

Some College (No Degree) - Kinesiology

South Plains College
Levelland, TX

Skills

  • Customer service
  • Sales strategies
  • Sales reporting
  • Employee training
  • Product knowledge
  • Payment processing
  • Inventory management
  • Team collaboration
  • Vehicle maintenance
  • Time management
  • Problem solving
  • Multitasking Abilities
  • Tire mounting and balancing
  • Record keeping
  • Ordering supplies
  • Oil/lubricant application
  • Tools Operation
  • Excellent communication

References

References available upon request.

Timeline

Kiosk Sales Consultant

Verizon
12.2024 - Current

Automotive Technician

Walmart
07.2023 - 12.2024

TLE Service Writer

Walmart
05.2023 - 07.2025

Hardware Sales Associate

Higginbotham Brothers,LLC d.b.a. JaniKing
05.2022 - 05.2023

Hot Bar Cook

United Supermarkets
11.2021 - 05.2022

Data Entry Clerk

South Plains College
07.2021 - 11.2021

High School Diploma -

Levelland High School

Some College (No Degree) - Kinesiology

South Plains College

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Lexy Romero