Lexy Alessandra Sanchez
Montgomery,IL
Summary
Results-driven Customer Experience Specialist with a proven track record at Pandora Jewelry, consistently exceeding service targets through expert reservation management and bilingual communication. Demonstrated ability to enhance customer satisfaction and engagement, surpassing daily credit card application goals by leveraging strong interpersonal skills and effective online scheduling. Committed to operational excellence by proactively addressing diverse customer needs.
Overview
2
2
years of professional experience
Work History
Host
El Jefe Lena Y Mar
Aurora, IL
10.2022 - Current
- Guided diners to appropriate seating based on staff rotation.
- Addressed customer complaints and escalated significant concerns to the manager.
- Provided timely information and efficiently managed bookings via telephone.
- Delivered exceptional customer support by proactively addressing needs.
- Ensured guests with children and special needs had a comfortable dining experience.
Customer Sales and Service Expert
Pandora Jewelry
Aurora, IL
07.2023 - 09.2024
- Consistently surpassed daily credit card application targets.
- Consistently outperformed service targets utilizing industry best practices in customer relations and operational efficiency.
- Delivered knowledgeable and courteous assistance to boost customer satisfaction.
- Adopted a consultative approach during presentations to successfully manage and resolve objections.
Education
High School Diploma -
Oswego High School
Oswego, IL12-2034
Skills
- Customer Interaction Skills
- Online Scheduling Expertise
- Client Reservation Management
- Bilingual Communication Skills
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Customer Sales and Service Expert
Pandora Jewelry
07.2023 - 09.2024
Host
El Jefe Lena Y Mar
10.2022 - Current
High School Diploma -
Oswego High School
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