Lexyann Tilley

• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
• Processed customer transactions promptly, minimizing wait times.

LOAN PROCESSING

• Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
• Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
• Processed loans within various departments to achieve timely, accurate and fair proceedings.
• Checked daily reports each morning to identify priorities or issues for escalation to supervisor.

BOOKKEEPING

• Process rejected ACH's, stop payments, new and closed accounts.
• Performed basic bookkeeping tasks such as reconciling bank statements and preparing financial reports, enabling accurate tracking of company finances.
• Ensured client satisfaction by delivering exceptional customer service while addressing their bookkeeping inquiries or concerns.
• Reviewed general ledger transactions to identify errors or irregular entries.
• Completed audits in accordance with regulations and procedures.
• Reduced financial discrepancies by conducting thorough internal audits and identifying areas of improvement.

• Supervised and guided new employees and responded
  quickly to questions to improve understanding of job
  responsibilities.
• Oversaw cashier operations, bookkeeping and security.
• Coached employees through day-to-day work and
  complex problems.
• Evaluated employee performance and made recommendations for improvements.
• Performed cash, card and check transactions to complete
  customer purchases.
• Answered customer telephone calls promptly to avoid
  on-hold wait times.
• Investigated and resolved customer inquiries and
  complaints quickly.
• Followed detailed directions from management to complete daily paperwork and computer data entry.
• Completed daily logs for management review.
• Learned and mastered every department.

• Answered customer inquiries and clarified details regarding charges.
• Performed cash, card and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Learned Grocery Manager and Perishable Manager positions and provided backup at key times.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.