LEXYS REDWINE

• Engaged and supported customers through various channels, including online through our home depot website in-store as well as via phone.

• Utilized consultative selling techniques to provide tailored suggestions and solutions, inspiring customer purchases And doubling average appliance orders from 2-4 to 4-6.

• Maintained and strengthened customer relationships during sales and product inquiry transactions.

• Qualified new customers, created leads, and facilitated warm transfers to Kitchen Design Specialists for customized product solutions.

• Leveraged online tools such as order up to assist customers in product customization.

• Effectively handled general inquiries, managed order status updates, and coordinated with vendors and stores for customer projects.

• Managed 10+ inbound calls and initiated outbound calls to follow up on online requests and in-store leads, ensuring seamless customer experience.

• Managed payment collection processes to facilitate smooth transactions.

• Partnering with service desk, COS, Homedepot.com online, MOD to help assist and problem solve customer issues

• Trained, mentored, and developed 3-4 new cashiers and 3 lot technicians per shift with positive and encouraging techniques to maximize performance and team contributions.
• Helped customers complete purchases, locate items, and join reward programs.
• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Processed both cash and card purchases and returns.

• Customer Service: Provide exceptional customer service by greeting customers, answering questions, and assisting with their needs.
• Cash Handling: Accurately handle cash, credit cards, and other payment methods during transactions. Ensure that cash register or point-of-sale (POS) system balances at end of each shift.
• Product Knowledge: Be knowledgeable about company's products or services to assist customers with inquiries and recommendations.
• Inventory Control: Assist in maintaining inventory levels by notifying supervisors of low stock or damaged products. Participate in periodic stock counts and inventory reconciliation.
• Compliance: Adhere to company policies and procedures, including those related to cash handling, returns, and customer interactions. Stay up-to-date with industry regulations and compliance requirements.
• Team Collaboration: Collaborate with colleagues, including other cashiers and store personnel, to ensure smooth and efficient customer experience.
• Problem Resolution: Handle customer complaints or issues professionally and escalate them to supervisor if necessary.
• Lifted up to 50 pounds at once and used forklift to move heavier loads