Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Le'Ya Roberts

Honolulu,HI

Summary

Dynamic leader and team motivator with a proven track record at SUBWAY® Restaurants, enhancing customer satisfaction and streamlining operations. Skilled in customer service and problem-solving, I increased sales through innovative strategies and fostered a culture of teamwork. Demonstrates a continuous learning mindset, ensuring operational excellence and a positive work environment.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Sandwich Artist/Cashier

SUBWAY®Restaurants

Sales Representative Team Leader

Pinnacle Home Improvements

Assistant Locksmith

Fort Valley State University

Assistant Manager, Cashier, Sandwich Artist

SUBWAY®Restaurants
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.

Bottle Server

Phases Nightclub
  • Increased overall sales by upselling premium bottles, mixers, and additional services.
  • Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
  • Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
  • Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.
  • Collaborated with bartenders and managers to ensure timely delivery of orders.
  • Assisted in promotional events by engaging customers through social media platforms to boost attendance and revenue.
  • Mastered menu knowledge, allowing for accurate order-taking and speedy service.
  • Maintained a clean and organized table area for optimal customer satisfaction.
  • Implemented creative presentation techniques for bottle displays, enhancing the overall visual appeal of the venue.
  • Worked closely with DJs and entertainers to create a lively atmosphere that encouraged guests to spend more time at the venue.
  • Managed guest reservations efficiently, ensuring proper seating arrangements for VIP clients.
  • Contributed to team success by cross-training in various roles such as bartender or hostess when needed.
  • Anticipated guest needs and provided proactive service.

Planning & Tactics Leading Petty Officer

US Navy
  • Maintained strict security protocols while handling classified information, mitigating the risk of unauthorized access or disclosure.
  • Increased operational readiness by conducting thorough training exercises and performance evaluations for junior personnel.
  • Contributed to the development of innovative tactics and strategies aimed at increasing mission effectiveness in complex environments.
  • Reduced equipment downtime through diligent maintenance, troubleshooting, and repairs on essential systems.
  • Upheld the highest standards of professionalism while serving as a representative of the United States Navy both domestically and abroad.
  • Improved overall unit performance by mentoring subordinates in professional development and career advancement opportunities.
  • Managed resources effectively to ensure optimal allocation of manpower, equipment, and funds for mission success.
  • Mentored and supervised 30 personnel within unit, providing positive guidance for professional and personal development.
  • Earned numerous commendations for exceptional leadership and dedication to duty during high-stress situations or deployments.
  • Actively participated in community outreach initiatives, bolstering public relations efforts between military personnel and local populations.
  • Assisted in the recruitment and retention of qualified personnel, ensuring a strong foundation for continued success within the Navy.
  • Expedited emergency response efforts by coordinating with various departments to efficiently address critical incidents.
  • Strengthened team morale through open communication channels, promoting an inclusive work environment that fostered collaboration among diverse members.
  • Enhanced team efficiency by implementing streamlined communication processes and improving procedural documentation.
  • Conducted advanced technical training for peers, elevating team's overall skill level and operational effectiveness.
  • Led emergency response drills to enhance preparedness, minimizing potential impact during actual emergencies.
  • Increased morale, organizing team-building activities that fostered strong sense of unity and purpose among crew members.
  • Oversaw maintenance schedules for critical equipment, ensuring peak performance at all times.

INC F Operator

USS Normandy
05.2023 - 08.2024
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Provided on-the-job training to newly hired workers and team members.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Worked outside in all weather conditions.
  • Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
  • Reduced equipment downtime by troubleshooting issues and performing timely repairs.
  • Increased overall product quality through meticulous attention to detail during operation processes.
  • Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
  • Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
  • Accurately documented all operational data, ensuring up-to-date records for review and analysis.
  • Handled adjustments or modifications to machines as needed based on product specifications or changes in operational parameters.
  • Conducted preventative maintenance on equipment to reduce repair costs.
  • Conducted comprehensive training for new operators, enhancing team skills and performance.
  • Conducted routine maintenance checks to prevent unexpected machinery downtime, ensuring continuous production flow.
  • Collaborated with team members to troubleshoot and resolve machinery issues quickly, minimizing production delays.
  • Enhanced team morale and productivity by organizing regular team-building activities.

Assistant Command Fitness Leader

US Navy
01.2021 - 09.2023
  • Promoted overall health by providing guidance on nutrition, stress management, and injury prevention to service members.
  • Championed the benefits of a healthy lifestyle by modeling positive behaviors and regularly sharing resources with unit members.
  • Increased morale, fostering a positive team environment through engaging group activities and motivational strategies.
  • Boosted physical endurance by incorporating cardiovascular exercises into daily routines for optimal results.
  • Tracked progress and analyzed data to make informed adjustments to individualized fitness plans, ensuring continuous improvement in performance outcomes.
  • Maintained up-to-date knowledge of current exercise science research findings by attending conferences, reading journals, participating in webinars.
  • Educated service members on the importance of proper warm-up and cool-down techniques to prevent injuries during workouts.
  • Strengthened core muscles through regular incorporation of balance and stability exercises in training regimens.
  • Reduced injury rates with the implementation of proper exercise techniques and safety measures during workouts.
  • Collaborated with medical professionals to develop tailored fitness programs for individuals with specific health concerns or limitations.
  • Improved physical fitness levels by designing and implementing targeted workout programs for military personnel.
  • Developed strong rapport with military personnel, providing ongoing encouragement and support throughout their fitness journey.
  • Organized special events such as fun runs, obstacle courses, and fitness competitions to foster camaraderie and encourage continued participation in physical activities.
  • Delivered high-quality training sessions that addressed diverse needs within large groups, ensuring all participants were challenged appropriately.
  • Assisted commanders in setting achievable goals for unit physical fitness scores, contributing to overall mission readiness levels.
  • Led professional development sessions for fellow Command Fitness Leaders, sharing best practices and innovative approaches to optimize physical training results.
  • Conducted regular evaluations of Command Fitness Leader program effectiveness, identifying areas for continued growth and improvement.
  • Helped clients reach fitness objectives by providing encouragement and motivation.
  • Designed innovative fitness plans to keep clients engaged.
  • Stayed current with CPR and first aid certification to provide emergency response in case of injury.
  • Cultivated positive relationships with participants by interacting with group during fitness classes.
  • Provided clients with nutrition and lifestyle advice to support overall health and wellness.
  • Explained use of exercise equipment to all participants, prioritizing safety at all times.
  • Instructed gym members about correct use of weight resistance and cardiovascular equipment.
  • Kept accurate and updated client records to track progress and provide follow-up.
  • Demonstrated proper form and technique to prevent injury.
  • Motivated participants through one-on-one instruction and positive feedback.
  • Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.

Mission Manager

US Navy NSA
08.2019 - 12.2021
  • Leveraged cutting-edge technology tools to enhance information sharing among team members in real-time while executing critical missions remotely.
  • Fostered a culture of continuous improvement within the team by promoting open dialogue and constructive feedback sessions.
  • Ensured regulatory compliance, adhering to all relevant guidelines, policies, and procedures during the course of missions.
  • Coordinated cross-functional teams to achieve common goals and improve interdepartmental communication.
  • Enhanced mission efficiency by developing and implementing strategic plans and objectives.
  • Promoted a solutions-oriented mindset among team members that encouraged creative problem-solving approaches under high-pressure situations.
  • Reduced operational risks by conducting thorough risk assessments and establishing effective mitigation strategies.
  • Improved team performance with comprehensive training programs and regular progress assessments.
  • Prepared comprehensive reports post-mission for stakeholders highlighting key achievements, challenges faced, lessons learned, and recommendations for future improvements.
  • Cultivated a high-performance work environment that motivated team members to surpass expectations and achieve exceptional mission outcomes.
  • Sustained a high level of preparedness among team members through regular drills and simulations, ensuring quick response times during real-life missions.
  • Delivered successful outcomes for complex missions with meticulous attention to detail in all planning phases.
  • Achieved higher mission completion rates, utilizing advanced data analysis techniques to optimize resource utilization.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Cashier

Foot Locker
02.2018 - 06.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.

Cashier

Food Depot International
05.2015 - 11.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.

Cashier

Dollar General Market
08.2014 - 10.2016

Resident Assistant

Fort Valley State University
09.2013 - 12.2014
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
  • Responded to room transfers, incident reports, and maintenance requests.
  • Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
  • Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
  • Maintained clean, safe, and well-organized patient environment.
  • Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
  • Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
  • Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
  • Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
  • Conducted regular room inspections to ensure adherence to residence hall policies, maintaining a clean and organized living environment.
  • Mentored new Resident Assistants, providing guidance on effective strategies for managing various situations.
  • Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
  • Monitored building access during evening hours to provide a secure living environment while fostering strong relationships with residents.
  • Assisted with move-in/move-out processes, reducing wait times and ensuring smooth transitions for incoming and outgoing residents.
  • Collaborated with campus security to maintain a safe living environment for all residents.
  • Supported students experiencing mental health challenges by actively listening, offering resources, and connecting them with appropriate support services.
  • Established and enforced residence hall policies and quiet hours to establish safe and respectful living environment.
  • Coordinated maintenance requests with appropriate staff members to address facility issues in a timely manner.
  • Facilitated welcoming atmosphere for new students, guiding tours and providing essential information during orientation sessions.

Education

Bachelor Of Arts - Journalism And Mass Communication

Fort Valley State University
Fort Valley, GA
05.2018

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Cleaning and organization
  • Reliability and punctuality
  • Food Preparation
  • Cash handling proficiency
  • Multitasking and Prioritizing
  • Customer Satisfaction Focus
  • Attention to Detail
  • Dependable and honest
  • Patience and Empathy
  • Efficient Work Pace
  • Guest service
  • Taking and Preparing Orders
  • Task Prioritization
  • Phone and Online Order Processing
  • Order Accuracy
  • Heavy Lifting
  • Professionalism and Courtesy
  • Creativity and Innovation
  • Product Upselling
  • Continuous learning mindset
  • Store Opening and Closing
  • Interpersonal Communication
  • Inventory Counts
  • Product Stocking and Rotation
  • Task Delegation
  • Salesmanship abilities
  • Performance Improvement
  • Flexible Schedule
  • Equipment monitoring
  • Hospitality and accommodation
  • Superior communication skills
  • High level of integrity
  • Team Player
  • Team Leadership
  • Training and Motivation
  • Customer Relations
  • Dependable and Cooperative
  • Critical Thinking

Accomplishments

Suicide Prevention Advocate

Completed E6 Leadership Training Course

Certification

Safe Talk (Suicide Alertness for Everyone)

Assist Certified through the Navy. This program equips participants to act as “first responders” to a person at risk for suicide. Learning this approach to “suicide first-aid” will increased my confidence and competence in helping to prevent the immediate risk of suicide.

Timeline

INC F Operator

USS Normandy
05.2023 - 08.2024

Assistant Command Fitness Leader

US Navy
01.2021 - 09.2023

Mission Manager

US Navy NSA
08.2019 - 12.2021

Cashier

Foot Locker
02.2018 - 06.2018

Cashier

Food Depot International
05.2015 - 11.2016

Cashier

Dollar General Market
08.2014 - 10.2016

Resident Assistant

Fort Valley State University
09.2013 - 12.2014

Sandwich Artist/Cashier

SUBWAY®Restaurants

Sales Representative Team Leader

Pinnacle Home Improvements

Assistant Locksmith

Fort Valley State University

Assistant Manager, Cashier, Sandwich Artist

SUBWAY®Restaurants

Bottle Server

Phases Nightclub

Planning & Tactics Leading Petty Officer

US Navy

Bachelor Of Arts - Journalism And Mass Communication

Fort Valley State University

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Le'Ya Roberts