Leyah Hodge
Las Vegas,Nevada
Summary
Dynamic professional with a strong background in enhancing guest experiences and delivering exceptional service. Expertise in customer interaction, problem-solving, and creating a welcoming atmosphere contributes to a positive environment. Recognized as an effective team player, adept at adapting to evolving needs while maintaining a strong focus on achieving results. Known for reliability, excellent communication skills, and the ability to address diverse customer requirements with ease.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Guest Experience Representative
The Sphere
Las Vegas, NV
07.2024 - Current
- Facilitated teamwork to establish and steer project objectives, reinforcing alignment with strategic organizational goals.
- Presented comprehensive data findings and insights to stakeholders, clarifying available entertainment options and amenities within the facility.
- Conducted analysis of guest feedback and behavior to anticipate needs and improve satisfaction levels.
- Monitored and assessed event metrics to refine crowd management techniques and strategically allocate resources for large-scale events.
- Designed data-driven recommendations aimed at enhancing overall client comfort and satisfaction.
- Delivered exceptional guest service, ensuring a welcoming environment for all visitors.
- Assisted in managing guest inquiries and resolving concerns efficiently.
Behavioral Therapist
Behavioral & Learning Solutions
Merrillville, IN
01.2022 - 10.2022
- Analyzed learner data to develop and implement targeted behavioral programs enhancing educational effectiveness.
- Tracked and assessed data to measure the impact of behavioral interventions, ensuring adherence to evidence-based methodologies.
- Monitored and recorded behavioral patterns to inform strategic program adjustments and boost learner engagement.
- Established comprehensive safety protocols to mitigate risks and optimize program effectiveness through data-driven insights.
- Developed individualized treatment plans to enhance client behavioral outcomes.
- Implemented therapeutic techniques to promote skill development and emotional regulation.
Peer Advisor
Purdue University Northwest Student Resources
Hammond, IN
07.2019 - 01.2020
- Conducted regular audits and updates of student information databases using Microsoft Office Suite, ensuring high standards of data accuracy and integrity.
- Utilized data insights to advise fellow students on course prerequisites and academic resources, improving their academic journey.
- Utilized data analysis to assess attendance trends, collaborating in the planning and organization of student events to improve future engagement.
- Delivered targeted academic support to enhance student comprehension of available university resources and programs.
- Facilitated informed course selection for students to support academic progression and achievement of personal goals.
Education
BA - Psychology
Purdue University Northwest
Hammond, IN12-2021
Skills
- Proficient in Microsoft Office Suite
- Data entry proficiency
- Customer service; Guest Relations, Complaint Handling, Guest Accommodations
- Tourism industry insight
- Verbal and written communication
- Computer skills
- Detail-oriented
- Event Planning/ Event information management
- Time management
- Multitasking
- Team collaboration
- Office administration
- Public relations
Certification
Affiliate and Influencer Marketing for Creators
Languages
English
Native or Bilingual
French
Limited Working
Spanish
Elementary
Italian
Elementary
Timeline
Guest Experience Representative
The Sphere
07.2024 - Current
Behavioral Therapist
Behavioral & Learning Solutions
01.2022 - 10.2022
Peer Advisor
Purdue University Northwest Student Resources
07.2019 - 01.2020
BA - Psychology
Purdue University Northwest