Leyahna Hicks
Okeana,OH
Summary
Payroll Specialist/HR Director at Thlopthlocco Tribal Town, I streamlined payroll processing and enhanced employee relations, demonstrating exceptional interpersonal communication and meticulous attention to detail. Leveraged skills in payroll auditing and benefits administration to ensure compliance and efficiency, achieving a significant improvement in payroll accuracy and employee satisfaction. Hired new employees and conducted orientation. Oversee the process for updating/renewing employee benefits.
Overview
19
19
years of professional experience
Work History
Payroll Specialist/Director - HR
Thlopthlocco Tribal Town
11.2015 - Current
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Created new hire and termination documents for payroll.
- Maintained strict confidentiality of all payroll information and records.
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
- Facilitated smooth onboarding of new hires by efficiently entering relevant data into the payroll system.
- Maintained accurate records of personnel data in accordance with federal, state, and local regulations to ensure compliance at all times.
- Handled employee relations issues professionally, mediating conflicts to reach mutually beneficial resolutions when necessary.
- Educated employees on company policy and kept employee handbook current.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Managed and updated employee benefits information.
- Collaborated with department heads to identify staffing needs and develop job descriptions tailored to specific roles.
THPO Office Manager
Thlopthlocco Tribal Town
07.2015 - 11.2015
- Handled sensitive information with discretion, maintaining confidentiality of departmental records.
- Provided exceptional customer service when addressing inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Successfully managed budgets.
- Processed Section 106 review requests as needed.
- Created spreadsheet for outgoing reviews and incoming payments.
- Handled grant correspondences and submitted required documentation as directed.
Executive Secretary/Administrative Assistant
Thlopthlocco Tribal Town
01.2006 - 07.2015
- Provide clerical duties to the Business Committee and Tribal Administrator
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Served as a liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.
- Handled scheduling for Town King's calendar and prepared meeting agenda and materials.
- Facilitated smooth travel arrangements for executives, ensuring seamless itineraries and accommodations.
- Collated and distributed agendas and minutes for Business Committee meetings.
- Maintained official minutes in the Minute Room.
- All other duties as assigned.
Education
Bachelor of Science - Business Management
Grand Canyon University
Phoenix, AZ10.2018
Associate of Science - Business
OSU-IT
Okmulgee, OK12.2014
Skills
- Payroll Processing
- New hire processing
- Time sheet review
- Payroll Administration
- Accounts Payable
- Payroll Auditing
- Interpersonal and written communication
- Employee File Maintenance
- Processing garnishments
- Office systems management
- Telephone and email etiquette
- Benefits Administration
- Employee Relations
- Audit Support
- Attention to Detail
- Payroll Reconciliation
- Decision-Making
- Critical Thinking
- Employment Verification
- Maintaining files
- Records Management
- Meeting deadlines
- Payroll administration experience
Timeline
Payroll Specialist/Director - HR
Thlopthlocco Tribal Town
11.2015 - Current
THPO Office Manager
Thlopthlocco Tribal Town
07.2015 - 11.2015
Executive Secretary/Administrative Assistant
Thlopthlocco Tribal Town
01.2006 - 07.2015
Bachelor of Science - Business Management
Grand Canyon University
Associate of Science - Business
OSU-IT
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